Pelican Casino - general discussion (page 2)

According to our analysis, I discovered that this casino also has fake games, but from the game provider Novomatic.

Did you say that or is it a translation error?

This answer will also be pretty straightforward, I guess.

The Safety Index stands like this because no proof of "fake games" has been presented so far. ther wuld be waring saying "this casino uses fake games" if we known better.

Thus, if you have anything to add in this regard, please use the contact form located at the bottom of every single casino overview tab 👈 and present all you have available.

I hope it is understandable that such a delicate accusation can't be taken as granted just because you say these games are fake. We are not doing our jobs to provide missleading information; we do our jobs to provide proven information instead. Hence, help us by providing evidence so we can act eventually.

It wasn't me who said about fake games, it was in the post above.

In that post:

Hey, how did you find out that they have fake games from this provider?

According to our analysis, I found out that this casino also has fake games, but from the game provider Novomatic.

Let us know.

Frankly, not so true according our database. If you take a look at tab called "user reviews"👈 located on every casino review page, you will see it says, "USER FEEDBACK: NOT ENOUGH REVIEWS Rated by 2 users"

I am aware that you are not happy with this specific casino, and I genuinely think you are not alone. However, the user rating remains unchanged as long as players forego the chance to leave a review of the casino here.

Furthermore, I would like to remind you of something I have already mentioned: the Safety Index is founded on verified facts, whereas the majority of user reviews, forum posts, and user feedback are not. In fact, most of this information is not even measurable, which is why the user rating is separate from the final Safety calculation.

I could go on forever about this topic, adding references to our guides that walk through the process. I would be happy to offer more information or details if you would like to know more.

I understand how you must be feeling for the time being. I will be happy to explain to you how we approach our mission. Numerous excellent casinos have received negative customer reviews, which can be attributed to a variety of factors. So, be aware that the Index is just one piece of the puzzle; always read through user reviews, forums, and complaints as well.

When we rate casinos negatively, you disapprove of the rating, especially if the casino has a high score.

I see.

Let me explain the logic behind the user reviews a bit:

As you can also see in your profile, you mainly submit only very negative user reviews, yet most of them have been approved. So much for the "When we rate casinos negatively, you disapprove of the rating, especially if the casino has a high score."

Additionally, many of your complaints were resolved and you were paid eventually. Thus, every time you previously stated in the user review that the casino does not pay out the winnings, your aforesaid resolved complaints proved you wrong, right? We believe it would be highly irresponsible to approve something that is biased or not true.

Does it now make better sense to you? We really do not have to try to manipulate the user rating. Needless to say, as long as the user rating is not part of the Safety Index, it would be just a waste of time.

Feel free to check out casinos with the highest Safety Ratings, on many occasions, you will find the user rating as terrible - fairly visible.

It looks like that may have been the case in the past when I wrote that. But since it's no longer in the review, that's changed. I just had a discussion about this with another colleague yesterday, and Novomatic can appear to be doing this from time to time because they provide games through aggregators. But we always check with the casino and, if necessary, with the game provider.