Paston Casino - general discussion (page 3)

Hello.

I imagine getting the risk team involved has been quite a shock to you.

It appears the casino felt it needed an investigation, which may also end up quite good, so the first step is to let the casino finish the procedure. Given the circumstances, I consider that to be inevitable 🙁

It makes sense the withdrawal won't proceed until the conclusion is made; despite how harsh it may sound, it is not something weird. For how long has your account been under the investigation, please? Also, have you got an approximate deadline? I would say you have not, but I may be wrong, of course.

Let me know, please.

Since December 24th

They don't give me a date, they tell me they have a lot of work, that's the only thing they can tell me.

It's a pity you don't know at least the approximate time. Some casinos have it in their Terms and Conditions how long such investigations can take, did you look there? I guess if they can't do anything about it anytime soon, then I would think about filing a complaint. 

It would also be good to know if they are doing the investigation with the game provider or looking at your documents, or if it's something else. Was what you sent them, pay pal and ID accepted? Did you play here with any bonus?

They have not told me the time, their answer is the following

This department has a large volume of work and they do not know how long it will take, but I sent the proof of life the same day they asked me for it, which was December 24, and I sent the PayPal screenshot on the 27th and 30th, and to this day they have not answered me.

And yes, I want to file a complaint since the amount amounts to €6,000, which is mine and I won legally.

I have been making payments with PayPal for a long time on this page and when I made a withdrawal of € 1430 they blocked the withdrawals and I continued playing with the money I won. But I was lucky and that amount now goes from € 1430 to € 6000 which I do not want to spend.

I understand, if you haven't heard from them for quite a long time and you still don't know what's going on with the investigation and the documents, then you can open a complaint here on this link.

I hope that our team will be able to help you and everything will turn out well.