Paston Casino - general discussion

If you want to discuss anything related to Paston Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I tried to close his account with this riffraff. that you just have to read terms and conditions to know what they are about. Only the self-exclusion option appears for a maximum of three months... on your website you cannot close it completely. I am surprised to see these people as a good casino, since they only pay cents for slot machines even with bonus prizes, spins, that you get as a prize. if you play their bons you get good prizes, so with their terms and conditions they leave you 30 euros and they the rest. the last one they did to me was 1850 and they stayed 1820... that in my town is called cheating and stealing.

Hello eddispeed.

Have you tried the live chat? I believe you should get recommend some email through that you ask for self-exclusion. If you have a gambling problem, not saying you have one, you should inform the casino and the casino should close your account.

Sadly, we found the responsible gambling tool questionable, so I can only guess how the casino operates in such a situation.

Furthermore, if you think you were cheated and need help, please share more details and submit a complaint. 

Are you interested?

Solved, thank you very much.

Deposit problem they said it will be credict in with in 15 -30 min but still not credict my amount i deposited at 29 th some times they said it will be returned to your bank account go and check at the time i went to my bank and asked my bank statement i check all details that money was not credict please help me

I'm happy it worked, after all.

I would still like to know for how long have you been waiting in total and how do solved it in the end, please?

Hello, I believe you know that you have to submit the complaint because you have already 2 active complaints now and one concerning the same issue. 😔

Well, I can't advise you better, at the moment.

I won 3700 in casino paston on January 7, 2023 and they have put this on me, they block the account and today this I don't know what will happen but it's my money and I want it

Hello,

it's good that you found this thread, let's check what is happening!

Sadly, can't read the printscren, would you be so kind and copy and paste the text directly to the reply post so it can be auto-translated to English per one click, please?

If I may guess, your account is under some investigation, or by asking for the withdrawal, you started the verification process. Some casinos blocks account until the verification or security check is completed.

Still, I'd like to know what the email says, kindly reply to me.

hello dawn

We have added a new comment on your ticket with ID 658273

Your identity verification with proof of life has been completed. Your tracking number is as follows:

cbcf3d41cac64eb2a1fc79b258876718

Save this number. Our agents may request it.

We inform you that your documentation has been managed and approved.

If you have any other question, you can contact us in the Live Chat of PASTÓN.es or through the Customer Service phone from Monday to Sunday from 09:00 a.m. to 00:00 a.m. And don't forget that, from PASTÓN.es, we ask you to play responsibly.

hello dawn

This is the identification number for tracking your case ID 657351

We inform you that your game account is under study by the Risk Department, so until the investigation is complete, your account will remain Suspended.

Sincerely,

Customer Service

Dear Customer,

For security processes and to comply with current legislation, we must verify your identity.

To do this, you must carry out a life test through the following link:

https://www.paston.es/members/veridas-proof-life-process.html

You must follow the instructions indicated in the link. If you carry out the process from a PC, you can use the webcam, or if you prefer, you can carry out the management from a mobile device with the camera.

In addition to the proof of life, you will be provided with the selfie option, which you must take with the same application as the link.

Keep in mind that the deadlines for reviewing and approving documents could be delayed over time, so we ask for your patience and understanding.

Your account will remain suspended until the enhanced identity verification is complete.

We inform you that your withdrawal has been denied.

If you have another question, you can contact us in the Live Chat of PASTÓN.es or through the Customer Service phone from Monday to Sunday

from 09:00 a.m. to 00:00 a.m. And don't forget that, from PASTÓN.es, we ask you to play responsibly .

You have completed the process successfully. Soon our agents will contact you.

Hello,

see? Your account was under a risk management check hence the account was suspended until the check is done. This is a standard procedure. I'm happy to see that you completed the process successfully.👍

Seems that all is well, isn't it?

Well, I do not know

I read all the e-mails you received from the casino and it doesn't sound to me like they have some real issue with you. They wanted to verify your identity, it sounds like they verified so I'd wait until the agent will contact you. If they don't get in touch within a week, I'd recommend to remind the casino about your case.

Anyway, let us know when the agent gets in touch with you. I hope it will end up in a positive way for you 🙂

They haven't verified me yet, so don't worry, I'm not

I have sent the deposit cards to see if I am lucky and they give me an answer

I suppose they asked you for the cards, right? It's usually part of the verification process.