ParamigoBet Casino - general discussion (page 2)

Dear pozndarya.

Thank you very much for your feedback!

We are glad to know that the withdrawal issue was successfully resolved and you were satisfied.

We will be glad to see you again, and we hope that further experience of playing at our casino will bring you only positive emotions.

If you have any questions or need help - our team is always there for you.

Regards, Paramigo team

They say that the withdrawal takes up to 48 hours, but this is not true.

each time the withdrawal takes longer, so far I have only 1 successful withdrawal, two more were cancelled for an unknown reason and because of this I lost this money.

The current withdrawal has been pending for more than 4 days. After 48 hours had passed and my withdrawal was still not processed, I contacted the chat about this. They replied that they had sent a request to the financial department and to expect a response within 24 hours. As you understand, more than 48 hours have passed, and I still have not received a response or withdrawal. They answer approximately the same thing: "We have successfully redirected your case to our financial department for processing. Please rest assured that we are diligently working on your request.

Our team will keep you updated with any new information regarding the status of your withdrawal. We understand that waiting can be inconvenient, and we sincerely apologize for any delay you may experience during this time.

Thank you for your patience and understanding. If you have any further questions or need additional assistance, please do not hesitate to contact us."

All this looks very much like a deliberate delay in payment. After all, the last time after their delays I never received payment and lost money. Most likely they are counting on the same thing to happen this time. They themselves don't care about their rules for processing withdrawals...

Play at your own risk.

Most likely I will have to file a complaint soon, but for now I decided to warn other players.

Hello.

Based on the previous posts in this thread, I would expect the casino representative to get to you soon. I think it is possible; let's wait and see whether you get a direct response and support here on the forum.

If I may, the complaint you mentioned won't work so soon, so I would stay patient. 🙏

Dear ovaaal.

Write your iD or email. We will try to resolve your issue as soon as possible.

Kind regards, Paramigo team.

ID: 68561487

Thank you, the payment was received 2 days ago, sorry, I forgot to write about it here.

It is alright, sometimes better later than never. 😀

I'm glad you got it and you can chill now. 🎉😊

You think you will play here again?

Hello ovaaal

Thank you for your comment! We're glad to hear that the withdrawal was successfully received. No worries — it happens! The important thing is that everything is in order. If you have any questions or need assistance, we're always here to help.

Kind regards,

The Paramigo Team

Hello,

I wouldn't like to create a complaint, because in general you did withdraw money before, albeit with delays...

I have two recent withdrawals and one of them has been in the "pending" status for a long time. All withdrawals are via cryptocurrency. I would not like to wait for weeks. Could you please help me solve this problem?

my ID: 68561487

Hey, I see you want to take it up with the casino since you haven't had a problem with them in the past and they paid you.

So could you let us know if you managed to settle it with the casino or how it's going to be?

Dear ovaaal,

Thank you for your message and patience. I have reminded our financial team about your request, and they confirmed that your situation will be resolved soon.

Kind regards,

The Paramigo Team

The problem is still not solved...

The deadlines that the casino told me about (up to 48 hours) for both the first and second withdrawals have already passed... The first withdrawal, for sure. During this time, "the nearest future" never happened, I was also told the same thing in the chat, but everything remained the same. I'll wait until tomorrow, of course, but it really bothers me.

Maybe in this situation it would have been good to wait a bit since it was the weekend. It is often not in the process time, so let us know if something will change in the next few days please.

I have similar problems with this casino because of a ridiculously small amount of 32 euros from a sports bet.

KYC documents that have been accepted thousands of times elsewhere are rejected without notice or explanation. If you then upload them, for example, as a PDF, nothing happens. The casino claims the verification will take a maximum of 48 hours (note that most casinos now handle this KYC in real time through other providers), but then nothing happens and it remains "Pending."

Furthermore, it is one of the few casinos that requires KYC when depositing via crypto.

Small amount, manual KYC, unjustified rejections, exceeding your own time frame - all very dubious in my opinion and I will tick this off on Friday and end it with a warning on Trustpilot, here and AskG, in the hope that it will prevent others from losing large sums there.

All in all, this is another example of why you should be very careful with new and unknown providers, especially if they offer high bonuses

What puzzles me the most is probably the KYC. Other things I wouldn't take as negative if it's only 2 days for example. But if you send something and they reject it without giving a reason and you don't know what to do next or what was wrong, then that's saying a lot. 

Definitely wait for a while and I wonder if it will get better or if they will tell you, advise you what the problem is. 

Also communication would be important for me as a player and this way you can at least try it somehow. 

Exactly, Jaro... I think that's a first indication of whether a casino is reputable. Automatic KYC via external providers, like many now have, won't be that expensive; we're probably talking about amounts in the cents range. Compared to the personnel costs of a manual check, it's probably no difference.

It's understandable that big players like Dama & Hollycorn, with 100 employees, now check this manually. But as a small to medium-sized casino, there's absolutely nothing wrong with outsourcing this, and the customer receives immediate confirmation. Moreover, this is probably harder to circumvent than uploading documents, since you take the pictures via camera and can't select from the storage.

If a casino were to check this manually, I would be very cautious. What I hate most is when documents or withdrawals are rejected without an email or explanation. I think such things should be part of the basics of any reputable company, something that should be communicated and explained. I experienced it again the day before yesterday at a new casino (which belongs to a large, well-known company) where my application was rejected without reason, and I had to ask in the chat. Sometimes the agents there can't even tell you the reason.

But, as you can see from this actor, nothing's happening. Oh yes, if you request a payout despite uploading, someone will quickly click on Reject. It's amazing that you have so little time for that! 🙂



It's also a shame for all the other small, unknown, or new providers. Experiences like this only serve to slow down a reputable new provider who puts a lot of love and energy into their casino. Unfortunately, in 2025, we live in a world where one must always be suspicious. Unfortunately (as your ratings show), the vast majority of casinos don't operate professionally, and I know of only a few where I would be confident of receiving large, five-figure winnings without any problems.

Thanks for the descriptive post. I am also of the opinion that it is best to explain things or say what would be more appropriate and where is the problem when you send documents. In the end, I know a lot of casinos do it similar to this and don't say much about it. Live chat, since it's not a department that deals with these things, often doesn't know much to say because they don't see it, so I understand there.

If you will still have problems with verification, you know you can turn to us and we will try to assist you.

Dear hugbearli.

Thank you for sharing your experience, and we're truly sorry to hear that your interaction with our platform has left a negative impression.

We’d like to investigate your case in more detail and help resolve the issue as soon as possible. Could you please provide your player ID so our support and verification teams can review your account directly?

We understand your concerns regarding the KYC process, and we’re constantly working to improve both the speed and clarity of our procedures. Your feedback is valuable and will be taken into account as we refine our services.

Looking forward to your reply.

Kind regards,

The Paramigo Team

Dear Paramigobet Casino.

Maybe you would like to help and solve my problem as soon as possible?

It's been a week since the last time I contacted you here.

I have been waiting for quite a long time, many weekends have passed and now a new weekend is about to start) but my withdrawals have not been processed yet.

I am almost sure that they are deliberately delaying the withdrawal of money, because the previous times when my withdrawals were delayed, I did not wait and lost everything back. (Only the previous time I was lucky, I only had to wait a week and I waited).