Pandido Casino - general discussion

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Payout pending since September 29, 2025 – no response from Casino Pandido

Description:

Good day,

I requested a withdrawal from Casino Pandido on September 29, 2025.

As of today, October 9, 2025, this has not been paid out or processed, and I have not received any feedback from customer service.

I have performed all necessary steps correctly.

According to an email from the casino, no verification of my account was required, so I was able to complete the application as usual. However, nothing has happened since then.

I have contacted support several times by email but have not received a response.

My account is active, and there are no outstanding bonus terms or wagering requirements that could block a withdrawal.

Payment details:

Payment date: September 29, 2025

I'm asking Casino Guru for support because the casino hasn't responded to any of my inquiries and I haven't seen any progress with my withdrawal.

I am willing to provide all relevant evidence (emails, screenshots, transaction data, etc.) to substantiate the case.

Thank you for your help and support!

Best regards,

Hello there.

That never sounds good if a casino doesn't communicate with their players at all.

You have been really waiting for a long time now, and if you don't know anything regarding your withdrawal at all, it must be hard for you, for sure.

I will ask my colleague to move forward with your complaint as soon as possible, and we will then contact the casino. Hopefully, they will communicate with us, at least.

Hang in there, please.

thank you very much for the support

Hello, I've already posted a complaint about Pandido Casino, but I've been waiting for a response from you for three days, and since Saturday, a reply I wrote to my post hasn't been published. I've never experienced such long wait times with Casino Guru before. Was this a technical error? I hope I'm posting in the right place...

I hope that together we'll be able to get in touch with them and find out more regarding your case.

Keep us informed about any updates from the casino, please.

Hello.

I can see that Dominika has set up the timer on your complaint as we usually do, so you just need to watch out for that. We actually deal with hundreds of complaints every day, and it is not possible to reply to one every day, you know.

And don't worry, you post your replies to the right place, of course.

Hello!

I deposited money at Pandido, played, and won!

However, I now have the problem that my account has been blocked since the attempted withdrawal.

I received an email stating that my payout had been cancelled without any reason. I subsequently tried to contact them via email but have received no reply to this day!

I can no longer log in; it says my account is currently under review.

This amounts to over 10,000 euros.

I urgently need help!!!

Hello!

May I know since when this situation has been troubling you? In certain situations, the casino is the only one capable of urgently resolving such matters. However, I understand that your emotions must be pretty intense.

I suggest we start with a few concrete dates and then we can discuss further steps, of course.

I've been waiting since March 1st, 2026, and since it's a large sum of money, I'm worried! Thank you.