PalmSlots Online Casino - general discussion (page 14)

Hi, my withdrawal has been processed for a few days now, but it's still "in process" and the money hasn't arrived in my account. They're not telling me anything in the chat...

Well, I'm not sure whether you saw the casino review, but I honestly hope they will pay you eventually.

I would find a different casino, just in case. 👈👈

Good evening, I have been requesting the permanent closure of my account at Palmslots casino for a week now, via WhatsApp, chat and email, and they only create obstacles and continually ask for reasons without closing the account.

Greetings, I'm sorry that it's been a week already. I think that such a request should be resolved promptly if you have already requested it through multiple channels. On the other hand, I understand that the casino is trying to retain players, but if you have said several times that you want your account permanently closed, then I don't see why the casino hasn't done so yet. 

Did you give them a reason when they asked? Maybe that would help speed up the process. If you say you just want to close your account, then they may try to persuade you to stay, which is common practice at casinos. 

I registered at Palmslots on Sunday and won €12,000. I've sent all the required documentation: selfie, facial recognition, bank statements, proof of address... but the chat is giving a Java error and won't open. I've sent four emails and support hasn't responded. I requested a withdrawal of €5,000 (the maximum allowed) on Monday, and 72 hours have passed without a reply. It's still pending. I have screenshots and videos of when I won the jackpot. Is this normal? It's very unsettling that the live chat isn't working and they're not responding. I didn't use any bonuses and I only played slots, not sports betting or traditional casino games. When will I be able to withdraw anything? I'm very nervous about this because I gambled my paycheck and I need to get my money back.

Hi, do I understand correctly that you’re getting this Java error when trying to upload your documents on the casino’s website?

The important thing to keep in mind is that the verification usually needs to be completed successfully before the casino can process your withdrawal.

Of course, if the casino isn’t giving you any explanation and you’re basically left without any information, that’s definitely not a pleasant situation. If this continues, I’d start considering a complaint.

We generally give casinos up to 14 days to complete both the verification and the withdrawal process. So if you get close to that timeframe and you’re still in exactly the same situation, then I think submitting a complaint would make sense.

For now, since you said it has only been a few days, I’d try to be a little more patient and give them some more time. Do you think you can wait a bit longer and see if anything changes?

Hey Jaroslav! The Java error is with the live chat button; the chat isn't working. I've tested it on different devices, with pop-ups and everything enabled.

Okay, it's just that I keep reading things that make me more impatient, like the issue of banned countries and the possibility that they can deny me payment because I'm from Spain? I don't see Spain mentioned in the Palmslots terms and conditions (they do list France, for example). The thing is, I have a significant prize of €12,000. It's true it's only been a few days (5), but I'd like to know if they can refuse to pay me because I'm from Spain, etc. My account is verified (I submitted my passport, facial recognition, and all the other documents and screenshots).

Oh well, and they haven't responded to any of the 3 or 4 emails I sent them.

I haven't used bonuses or cheated. I check every day and the transaction status is still PENDING (they haven't withdrawn my balance at least). I'm hoping you can give me some more guidance and ease this uncertainty because all I do is read comments and now I'm wondering if they won't pay me because I live in Spain. Thanks for your comment!

Sure, thanks for clarifying.

As for the Java error you’re getting in the chat, I’m honestly not sure what could be causing that. I haven’t come across this particular issue before. It might be worth checking with an AI tool or looking up the exact error message to see whether there’s a technical explanation for it.

Regarding the possibility that the casino might refuse to pay you simply because you’re from Spain, I’d consider that relevant mainly if Spain is actually listed among the restricted countries in the casino’s Terms and Conditions.

That’s always something worth checking before registering. Unfortunately, some casinos may still allow a player to create an account, and sometimes even deposit, without immediately detecting that they’re from a restricted country. The problem may only come up later, for example during verification or when a withdrawal is requested.

The fact that your account was already verified could also be seen as a positive sign. If the casino completed the verification while knowing your country of residence, I would expect any issue related to your location to have been raised at that stage.

So for now, I wouldn’t jump to the conclusion that being from Spain is necessarily the reason for the withdrawal issue. I’d first check exactly what their Terms say about restricted countries and see what explanation the casino provides.

Did you finally receive your money? I'm also Spanish and I'm waiting for a withdrawal like you were, and it would be reassuring for me to see that some other Spaniards have received their money, and how long it took in your case.

I registered and won €12,000 in two slot jackpots. The chat support isn't working. They haven't responded to any of the emails I've sent to support. I requested a €5,000 withdrawal to my bank account on August 23rd, and a week later it was rejected without explanation. There's no way to contact them, not even to find out why. The identity verification process is useless since there's no way to see on the website if it's been approved, and they never reply to emails. I've resubmitted all the information and documents, and there's still no response.

The casino has rejected my withdrawal request. I registered initially, providing my Spanish ID card and Spanish phone number. Deposit payments included approved bank transfers from a Spanish bank. I bet €2,000 and received a €12,000 prize, which is still in my account, but I can't withdraw it. I also completed facial and passport verification through an automated system, and it was approved (it showed a green checkmark), allowing me to continue playing and betting. My player account has shown my Spanish ID card and Spanish phone number from the very beginning. There's nowhere on the website to see if KYC verification has been approved. I see that the KYC terms state they don't accept Spanish ID cards or residency, but as I said, I registered and bet without any problems from the start, having provided my Spanish documentation. I feel completely cheated. Even a bank transfer of €250 wasn't approved immediately and was approved two days after I had already won the prizes. It was listed as a pending deposit (from a Spanish bank account) and was approved even after the €12,000 prize had already been deposited into my account. They don't respond to any emails or chat messages, and they haven't given me any explanation for the withdrawal rejection. I hope I can find a solution to this.

Hello, I just want to add two points if I may:

First, it's great you managed to lodge a complaint request because that's exactly what this feature is supposed to focus on. Secondly, though, I would be realistic in expectations because based on the casino review, it poses a major risk in certain situations.

I don't want to scare you but the review should serve as a bit of a warning, I reckon: https://casino.guru/palmslots-online-casino-review

In any case, wish you the best of luck with the matter!