OXI Casino DE - general discussion

If you want to discuss anything related to OXI Casino DE, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Good day,

my account with the provider Oxicasino is verified. The withdrawal of €1037 will not be processed. I have not violated any bonus terms. Repeated contact from the casino remained unanswered.

Hello there.

How did you find out the money "will not be processed"? Please explain the whole situation step by step, maybe there is just a misunderstanding. When was your account verified? Have you received confirmation? In what status is the withdrawal now, and since when, please?

Just a kind piece of advice, if you plan to submit another complaint, cooperate with the team. Seeing all four complaints closed due to your inactivity, is unpleasant. 🙁

Hello, thank you for taking care of my problem.

on 04/09/2023 I made a profit of €1037 for payout at Oxicasino. The casino's terms and conditions oblige the casino to transfer the payout within 2 working days. Since I could not find any receipt after this time, I contacted customer service. I was then referred to the KYC department. I was asked to verify my credit card. However, this was not used at all for the deposit. I made all deposits via instant banking. However, to avoid any problems, I verified the card on April 13, 2023. On April 14th so today i wanted to check my account at the casino. I could no longer log in because my account has been blocked since today. Allegedly because of gambling addiction !! This is another excuse for refusing to pay out. I ask you for help.

Thank you for the description!

I'd say, even if you asked for the self-exclusion, your legitimate wins must be paid to you.

When did you ask for the self-exclusion, please?

Sadly, I can't read in German, so I have no clue what those print screens say, but still, if you passed the KYC and have gained all winnings according to the rules, you should get those.

Are you still in touch with the casino despite you can't log in?

I feel this matter could use another complaint.

Hello Radka,

I didn't ask for the self-exclusion myself, the casino did it themselves, without any justification.

I sent the casino another payment request today. However, I no longer get an answer from the support. In my opinion, this is very dishonest. I hope you can help me.

Thanks in advance

Rainer

First, you need to submit the complaint again to start the process. Use this link to do so, please.

Just mind it requires a certain level of cooperation from your side.