OnePlay Casino - general discussion

If you want to discuss anything related to OnePlay Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Quite possibly the worst casino ever!

I opened an account and deposited then none of the games would load, emailed support as no live chat no response for days. I joined on the 3/8/24 and tried to verify my account that same day but kept getting error messages when uploading documents so I email my documents. What a joke in total I sent approx 10 emails I. The end I got casino guru on to it also. Finally 24 days after joining I got my account verified and my deposit returned, needless to say I requested my account be closed. Do not recommend stay well away. Oh and support were super rude!

I'm really sorry about this experience and also glad that our team was able to help you out with your complaint.

I just hope that they will learn from their mistakes, as we say, and improve as they are still a fresh casino.

Please feel free to write your user review here. You could actually be the first person to do so and help others.

Good afternoon. I'm having problems with this online casino. Two weeks ago, I discovered this casino through your account. Well, I created an account without any problems, verified my account, and made two deposits of €50 using the "Bizum" deposit method. I played, finished my gaming sessions, and prepared to withdraw the balance I had at that time, about €173. I checked the account number to make withdrawals by bank transfer. But I got an error. It won't let me make withdrawals by bank transfer without having made deposits by bank transfer. Which I don't understand. So, what method do I have to enable for withdrawals if I make deposits via Bizum? Well, customer service hasn't responded to any of the three emails I've sent them. I prepared to make a deposit by bank transfer of €10 so that the withdrawal of the same type would be enabled. But I've been waiting for four days for the transfer to go through, and nothing has happened. What can I do if they don't pick up the phone, reply to my emails, or approve the withdrawal methods?

Hello,

I bet it was a surprise; however, in many casinos, you are not allowed to deposit using one payment option and then withdraw by using the other one without verifying the new method. That sounds like the situation you encountered.

So, in this case, it's fine, and you can choose whether to make the verification deposit. The amount should not be high, I believe. It only serves to save the payment method in the casino's system and pair it with your credentials.

Additionally, the verification deposit may be subject to a wagering requirement. I suggest you consult the rules or ask the support.

Let me know if anything feels strange, ok?

Hi Ami, the same thing is happening to me as to other users. Suddenly, I can't connect to the website and it gives me an error all the time. Every time I send a document for verification, it gives me an error.

What can I do about it?

Hi, I see you're having trouble with verification. Did you ask the casino what you should do when you get an error every time you try to upload documents? Did they recommend anything or did they not respond?

That's probably where I would start

They even ask you for a dinosaur and a selfie with it to verify your account, and they constantly reject withdrawals. This is a poor and mediocre casino.

Do yourselves a favor and lower this casino's rating, it's brutally unfair.

Before that happens, we need to gather others’ experiences and base our actions on that. We need to base it on something that’s actually substantiated.

So, feel free to let me know whether you’ve passed verification or not. I’m guessing it’s probably the second option. That’s obviously why withdrawals are still canceled. Is there a problem with specific documents, and therefore with the selfie? Tell me more and we’ll see, maybe we’ll be able to help somehow.

I sent my ID, credit cards, bank account ownership details, proof of address, and a selfie. They told me my account was verified, but when I tried to withdraw, they asked me to record a video of myself holding my ID and saying several words they were typing. After I made that video, they asked for some cards that had already expired, for which I provided the documentation. When they kept repeating that my account was verified, they rejected my withdrawals and asked for something else. I asked them, "Please, could you tell me everything at once?" But they kept going on and on. To avoid paying, I gave up and closed my account permanently. I'm writing this so that no other user has to go through what I went through. I have accounts with other betting sites like CasinoGrandMadrid and CasinoBarcelona, ​​and I've always withdrawn without problems using half the documentation. I already said that CasinoGuru is bought by these sites, which is why you give a casino a good rating that doesn't deserve it.

You had the option to refer your case to our team, and if that didn’t resolve it, to the Spanish authorities. You decided to give up and do nothing about the situation. I understand that the verification process was likely unpleasant, tedious, and frustrating. Instead of having everything confirmed and giving the casino a chance to resolve the issue or, conversely, not resolve it, you did nothing for yourself. That means the casino’s safety index will remain the same because nothing was confirmed, and that’s what we need. 

If the casinos had bought us off, they’d all have a rating of 10, so think before you speak. 

We keep telling players this: when a casino comes along, say, and its Terms are in order, it doesn’t look like there’s a problem, there’s no reason or fairness in giving it a low rating. Casinos usually get a low rating when something is wrong. Complaints play the biggest role in this, specifically how the casino behaves and whether it resolves them. If you decide to do nothing, the safety index won’t change either.

As always, perfect from Casinoguru, they never do anything.

When you read my post and reply normally, I can have a conversation with you. 🙂

What you wrote makes no sense and was completely pointless.