Novibet Casino - general discussion

If you want to discuss anything related to Novibet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Really bad casino, they don't pay winnings, they don't check documents even when they ask for them.

customer service is outrageous.

I have submitted the documents and my account shows that it has been verified, but they are still asking for documents that I have resubmitted many times.

Hi, from what I can see, the casino is closed. So you play in this casino and you have a problem with verification and withdrawal ? 

As for the documents, you asked the casino why they keep requesting more when you are verified and nothing happens when you provide them ? 

How long has the whole situation been going on, please ? 

I will wait for the answer.

Hi, I have made a withdrawal request from the casino in question yesterday. How is this possible if the casino in question is closed? Also, the account verification is still pending. Customer service is no longer operational.

So the casino is closed, as I can see from our review, but you still managed to get in there last night? To be honest, I don't know if you'll get your money back or how this will end, but if there's nothing else you can do, I'd probably open a complaint on our site. Maybe they could help us out.

Will you give it a try? 

I managed to make deposits and now I am waiting for a withdrawal. I would like to file a complaint if you can help me get the withdrawal to my account.

I see that the complaint has already been filed; let's hope you'll be able to get your money back. 🙂

Hi! How did this end up? I saw your complaint was resolved, did you finally get the money? I had the exact same situation and the withdrawals are on hold.

Hi, how long have you been waiting for your money?

If the player marked this complaint as resolved, I hope they did actually receive their funds and that everything ended well, although I can’t say that with 100% certainty, since sometimes players mark a complaint as resolved even if it wasn’t truly resolved.

But I believe that’s not the case here and that the player really did receive their money. However, we can focus on your situation instead, feel free to describe it in a bit more detail and I can try to suggest what the best next step might be for the coming days.