Novibet Casino - general discussion

If you want to discuss anything related to Novibet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I joined this casino, paid the first bonus of 280 reais and it wasn't transferred 100% to my account.

Girls, we're actors, our time is valuable, we play with each other, we want service.

Hi, so did you meet all the bonus conditions to be able to withdraw yes ? The casino didn't ask you to verify your account ? 

I see that you made your withdrawal two days ago, so you will probably have to be patient. 

Anyway, can you please show me which bonus you used ? 

Q I'm telling you, 100% Bonus, how can I show this, I used it once, the application does not show it now, I can't tell you

Do the images I sent you not mean anything? Do the money transfer receipts not mean anything? How can I give you information when all other information is given?

Dear player,

Where do you believe we have received your aforementioned transfers, please?

I'm almost certain you are not talking about sending them to the Community Team, am I correct? In any case, rather then sending an email, try to add the screesnots or images directly to your reply here on the forum to prevent other missunderstandings, please. You may do so by clicking/tapping the picture icon in the upper post menu:

I would also like to say we can't speed up the withdrawal process because we are not casino support. I advise you to be patient, though. Based on the payment option you chose, the withdrawals usually take a few days, even without weekends involved.

Yet I'm a bit confused about this: "I used it once, the application does not show it now"

Is your submitted withdrawal visible in your cashier, or is it related to something else, please?

PhotographAs you can see in the photos, there was a 100% first entry bonus, but I deposited 280 Brazilian currency, they should have given me 280 Bonus for this, they didn't, I want to tell you this.

Have you contacted the support regarding this issue, though? They should be able to help you out.

Let us know if you have any updates, please, so we can try to have a better look at it.

Yes, I contacted them, but they didn't help, so I forwarded this to you.

Look, it can be seen in the photo I sent you yesterday, that photo didn't arrive, I just found that photo, a receipt showing that I deposited money in this casino.

Okay, so it's actually that you didn't get the bonus you were entitled to, yes? When you contacted support, what did they tell you about this situation?

I'm very happy that you saw and understood this. This is a good situation. Can we get this price from them?

I saw that you had a complaint filed against this casino describing the same problem. Why didn't you reply in the end? Our team tried to help you. It might be a good idea to request a reopening of the complaint and our team will try to do their best. 

Sir, if I am sending money to casinos on the other side of the world and playing games in a virtual environment, I think you will defend my rights because I trust the group platform and I trust you.

I deposit my own money in casinos that I have never seen in my life and I do not know which country they are in. Why do I trust the group platform? If you do not solve my problems and the problems of people like me. If you don't solve their problems, these casinos will act as they want and this will victimize us. I trust you and I want the price I deserve from this casino.

I believe the most pressing matter is that you must cooperate; otherwise, our complaint specialist won't progress further. To use your language "to defend your rights" we need you to stay in touch. That's part of the bargain. Does it make sense to you?

I've already sent you the photos and receipts. I want this 100% bonus amount from this casino. This is the first deposit bonus I'm entitled to.

Well, that's nice, but see what Radka writes? We are admins on the forum and we don't deal with complaints, or rather we don't solve them. If you feel that you were entitled to this bonus and the casino didn't give it to you, you can open a complaint and cooperate with our team. They will try to help you. 

However, the casino did not explain why they did not give it to you?

I see you can't do anything. We've been corresponding for about a month. I filed a complaint and sent you all the necessary evidence and photos. I see that you can't help me. I'm going to break my relationship with this casino. Even if you are a lying casino thief, I don't trust you anymore. it's always like this.