No payment has been received since May 17, 2026.

I've been waiting for my payout since May 17th, 2026. The casino isn't paying out my maximum bet. I need help and have also included photos of my payout request.

Hi, I think I'll need a better description of the situation because this isn't enough. Which casino are we talking about? What do you mean when you say the casino doesn't want to pay you—maximum bet, were you playing with a bonus?

I won €1300 and requested a withdrawal to 17.5. To this day, I haven't received any money; it's still being processed. Furthermore, I also won free spins worth €2.50, which means I can no longer play or load anything. The casino keeps telling me the same thing: please be patient.

Das was das Casino Maximalbet Danke für ihre Hilfe

mein Benutzer dalibor.nikolic77@gmail.com

falls sich Daten oder Fotos brauchen wegen der Auszahlung habe ich Support (MaximalBetCRM) das haben sie mir gerade geschrieben Hello, 

We wish to convey our sincerest apologies for the delay in the processing of your withdrawal. We understand the importance of swift access to your funds and are fully committed to facilitating this as part of our service promise. 

The delay has been prompted by an unexpected influx of transactions and the thorough security checks that are integral to our compliance with regulatory standards. These checks play a crucial role in ensuring the security of your funds. 

Rest assured, our team is actively working on resolving this matter, and we anticipate that your withdrawal will be processed at the earliest possible time. 

We appreciate your patience and understanding as we carry out these necessary procedures. 

Thank you for your cooperation, 

Customer Support Team

Every time they ask how long I have to wait. Where I made a deposit, the debit from my account happened in seconds.

Thanks for the reply. I see they just gave you a general answer. We give casinos 14 days to pay out a player, and now I’m not sure if you should wait at least a few more days or file a complaint with us. You can submit a complaint, but you’ll have to wait either way.

So the money you’re waiting for and that you won wasn’t from a bonus, right?

As for security check, do they perform that check as part of the withdrawal process? Did you have to send the casino any documents for verification? 

I deposited €145. I don't know if it's a bonus, but I played for over 3 hours and I'm sure I met the requirements. They haven't contacted me yet to say it's a bonus or to verify my account. I have my passport and bank account number. They haven't asked for anything. I would appreciate it if you could tell me what I should do or if you could contact the casino's maximum bet limit. This can't be happening! I've been waiting for a withdrawal since May 17th. Please reply. Regards, Nikolic

support@maximalbetcrm.com

Hello,

We sincerely apologize for the delay in processing your withdrawal. We understand how important it is for you to have timely access to your funds, and we truly appreciate your patience.

The delay is due to an increased volume of transactions as well as standard security and compliance checks, which are required to ensure the safety of all accounts and funds. These procedures are mandatory and may occasionally result in longer processing times.

Please be assured that our team is actively working to complete the review, and your withdrawal will be processed as soon as possible

I just received a Gmail from them asking them to contact Casino Maximalbet or give them a deadline. They keep writing the same thing; they've had time since May 17th, that's over 5 weeks. Please give me some advice on what I should do. Thank you 🙏

Regards, Nikolic

Kind regards,

Customer Support Team

How would you rate our customer service?

In that case, I would definitely file a complaint.

You can find the link here. 👈

If you've been waiting for several weeks, it's not normal for them to keep giving you the same vague answers.

I looked at your previous complaints, and they all ended the same way, and you stopped responding, so it would be good if that didn't happen this time.

The problem is I can't write any. I don't know why he still recognizes it; he always writes the same thing.

What to do if you solicit? Please help me, thank you.

I tried, but he doesn't recognize Doses Casino's maximum bet. What should I do? Please, you have everything you need to file a complaint. Thank you.

Try clearing your cookies, switching browsers, or using a different device to submit your complaint.

If that doesn't help, you can also try entering a different casino to see if you can open a complaint about it, and then specify in the text which one you're referring to, that should resolve the issue. 

If none of that helps, let me know and we’ll look into it. 

Thank you, the best of the best ♥️🙏👍

I posted this in the forum, is that okay or do I need to file a complaint?

If you want our team to investigate and later contact the casino, you have to fill a complaint.

Yes, please file a complaint. I beg you. 🙏🙏🙏🙏🙏 Thank you.

You have to open it.🙂

What? Please, more info?

As I can see you managed to open a complaint but it's in review stage.

Great!

My question is, you told me here you can't open a complaint on casino Maximalbet because you don't see it in the complaint form. I told you to pick another casino and in the text you should write about which one you talking. So you submitted a complaint for another casino and did not tell in the text you are talking about Maximalbet casino.

Can you do that please after your complaint will be after review?