NineCasino - general discussion (page 2)

I made a deposit of 200 they added 100 bonus when I went to play they didn't allow me to place bets on some games so I spun roulettes until I got a value of 178 even so I continued to be unable to play some online games I decided to cancel the bonus and they simply took it all away my balance claiming to be a bonus and they don't give me a solution in the chat

Hello,

to me, it seems that some games are restricted while the bonus is active. It's good that you were not able to play restricted games at all. Well, the bonus is completed if you manage to complete the wagering or lose the balance. I guess that this is the explanation.

The biggest bums. I put 23 euros, they gave me 35 with Bonus. I do it at 30 euros a hundred with a win of 70 euros in. Bonus and I go to see the withdrawal amount I have, pressing cancel withdrawal. All the money was lost. The chat tells me there is no way to get my money back. Are they the biggest thieves?

Hello,

the support should explain what is the reason, I'm afraid. They have an access to your gaming history and can check whether you fulfilled all bonus conditions. I can't, though I presume that a casino with such a good reputation provides well bonus-wise-oriented support.

Are you in touch with the casino? I would ask them.

Updated a day ago

Totally inadvisable and abusive

Totally inadvisable, they will give you a bonus with which if you do not play all your money at one time (almost impossible if you do not play compulsively and with large amounts), they take away not only the bonus, but also your money. I entered 20 euros and earned 3 euros, I had 23 euros plus the bonus of 20 euros, 43. After 7 days they took my 20 euros and the bonus and I kept 3 E, they took my money even though I had won 3, a heist. It is the only casino I know with abusive conditions, better playuzu or pokerstarcasino, where your money is yours and the bonus is real, it is my honest opinion, I will not play again. I have claimed 3 times and no case. .

I have already contacted ellis, as they tell me, but they don't answer me, they are nice talking, but no matter. I am still very unhappy.

Experience date: April 24, 2023

I too was impressed by the positive comments and became a member.

I played in the 500 fr casino but didn't win, it's finally possible to gamble

Although the money I deposited was withdrawn from my account, it did not show up in my casino account.

So I said let the money be yours, delete my account, deposit money and experience stress and stupidity

So don't be embarrassed by believing the positive comments here and giving your money for nothing.

If you say no, I'm stupid, sign up and embarrass yourself with your money.

I can show anyone with documents that my name at Nine Casino is none2121

There is live customer service which is fast and polite but it doesn't solve the problems

I didn't want the money I deposited not arriving in my account. I'd rather be fooled and give them my money

I took a small amount of money, it came a few hours later

I just wonder how did you manage to register there:

"4.5. Players from the following countries and their territories ("Restricted Countries") are not allowed to deposit and play real money games: United States of America, United Kingdom, Spain, French overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Israel, Lithuania, Dutch West Indies, and Curaçao, Azerbaijan, Armenia, Gibraltar, Jersey, Belarus, Kazakhstan, Kyrgyzstan, Moldavia, Russia, Tajikistan, Uzbekistan, Ukraine. The Casino cannot guarantee successful processing of withdrawals or refunds if the player breaches this Restricted Countries policy.

What am I missing, please?

I do not honestly understand the issue at all.

If I'm not mistaken, you said you lost 500 fr by playing, and at the same time comes:

"Although the money I deposited was withdrawn from my account, it did not show up in my casino account."

I feel the translation didn't go well. 🙁 Care to explain, please?

I paid 5-10 from my credit card, my 3 payments didn't show up on my Nine Casino account.

not a large amount once 30 Fr. twice 10 Fr

I don't want the money back I said it's just stress because people feel cheated

I see now. Well, as I said to other players recently, this is a very unfortunate situation, and the solution requires some time. 🙁

Did you know most payment options are not instant, and the casino is actually borrowing the amount deposited to the player for a limited time?

This is not well-known information, far as I'm concerned.

One way or another, I understand the feelings!

Hello ,I'm a player from UK and a very big gambling addicted and I found this casino and open an account and let me deposit without verification..in 2 hours I lose 3200£ all my sevings .I'm from UK and after reading their term and condition they don't allow players from UK but I didn t now that .It is any possibility to get the refound ?

Hello there.

I'm sorry for your complicated situation. But I also feel there is no obligation for the casino to refund your deposits unless you made at least some effort to stop depositing. If you haven't done that before, I would ask for the account closure due to gambling addiction.

Are you receiving any professional support?

Browse this section specially created for players with gambling issues, please:

https://casino.guru/problem-gambling

Good morning,

I have a problem with my account verification. The identity card, address, bank card, etc. have all been validated. On the other hand, they refuse me a chair once the proof of payment despite the fact that I sent all the documents to ask for. What document must be provided to validate the proof of payment?

THANKS

Good for you,

Hello.

As proof of payment, I would provide a bank statement showing your full name and address plus the depositing transaction - dates, amount, IBAN, and so on...

What did you submit instead of the statement, please?

Hello, good morning, I made a withdrawal request 24 hours ago and the request continues as "moderation" what is this?

Hello.

I have never heard that before, I'd say. The usual status is: pending, in process, approved, accepted, well "moderated" doesn't ring the bell...

Uhm, did you try asking the casino? 🤔

Does anyone have any experience of larger withdrawals at Nine Cadino. Wants to withdraw 2500€, verification is done. For smaller amounts, the payout was pretty quick, within 1-2 hours. Now at 2500€ I am stalled with the statement that it is after the queue and it is not my turn yet because there are a lot of inquiries. Waiting now more than 13 hours.

I'd say it is probably due to the higher-than-usual traffic. Even a few days would be ok.

I appreciate the casino being honest with you. Anyway, let us know how it went - new week, new chances. 👌🤞

Well the casino this is the worst I have come across I made a deposit of 20 euros 4/7/23 and 20 euros 16//7/23 and the money never reached my casino account while the money has been withdrawn from the bank account

I hereby express my deep dissatisfaction and concern with the way my situation is being handled at NineCasino, a platform that is licensed and regulated by Curaçao eGaming (license B2C-AK2QPM3H-1668JAZ). I believe it is crucial to resolve this issue in a fair and transparent manner, in line with regulatory and responsible gaming standards.

My name is Carlos Guedes and I am a registered player at NineCasino, using the email address carlos*****l@gmail.com . I submitted all the necessary documents, including my official identification document issued by the Portuguese Republic, to verify my account. This verification was readily accepted by you and I want to emphasize that there are absolutely no other accounts associated with my documents.

I uncompromisingly demand payment in full of €1500.04, an amount that I have earned fairly and legally. This amount reflects my legitimate earnings from my activities at NineCasino.

I want to share the following points with you:

Possibility of Multiple Registrations from the Same IP: I recognize that I currently live in an accommodation, with the entry of several new guests daily and the sharing of common spaces. This could result in multiple site registrations coming from the same IP address, without my knowledge. However, I rest assured that no other account has been verified with my official ID or verified with my mobile phone number. Furthermore, it is important to underline that no deposit was made using my exclusive payment methods.

Inadequate Communication and Lack of Transparency: The lack of effective and transparent communication by the NineCasino team is compounding my frustration. I can't get clear answers about the status of my complaint and why the delay in processing my withdrawal.

Commitment to Responsible Gaming and Transparency: I want to remind you that I am a responsible gambler and have not used any bonuses or attempted fraudulent withdrawals. Furthermore, no deposit was made with my payment methods. I am fighting for a fair resolution in accordance with established rules and regulations.

Commitment to Casino Integrity: I believe that your reputation and integrity are fundamental to the operation of NineCasino. As a loyal player, I expect the casino to fulfill its obligations transparently and honestly.

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