N1 Casino - general discussion (page 2)

Do you have any to recommend?

I don't trust it anymore.

I thought that the issue was solved, wasn't it?

If you wish to find yourself a new casino, mind the Online Casino section, there are useful categories to be found:

Casino n1 withdrawl.

hello, I have a big problem. I opened an account with this company a few days ago. I deposited about 500 euros, everything went well until I won 2500 euros. After I started my first withdrawal and sent all the documents they asked for, and they canceled it the withdrawl.this has happened 15 times so far. I was talking to them in the chat and they told me that everything is fine, the account is identified and you can immediately make a withdrawal. why are they lying to me?? can you help me please??

Hi, have you managed to resolve this? It sounds like they might be only some issues with the withdrawal requested. Have you tried to withdraw using the same payment method as you used for the deposits?

N1 thieves. Away.

Hello,

According to your user review, it seems your account also got blocked. Well, do you have any idea why?

Have you reached out to the chat? Maybe you can share some screenshots or transcripts perhaps - what do you think? 🤔

I replied back:

You ned further explanations? You will have them. First of all I play to the greek N1 Thiefs who were using young girls calling me ecvery week to inform me about the promotions etc(I report this because they say we do not have support via call). Let me start from the result. I lost in this casino 14k in 1 week and they banned my account forever because I am addicted as they believe(hahahha) and they did this for my own good(2xhahaha). Initially, I just played a little bit to see how the games react. It was nothing special but ok I said why not as this casino has only slots no sports bets etc. on which I am not intersted at all. So, after the first 3 times because I was loogsing money and I pushed a little bit in case I get a good return, I lost 3k. Ok I said that could be just a bad section npo worries they will return back some money on the next sections(3xhhahaha). After this loss they suspended my account just temporarily to ask for my income and the sources of it!!!!!!!!!!!!!!!!!!!!!!! I was surprised and shocked and initally I did not want to provide such personal information but I just selcted some random answers in order to allow me continune using my account. During this incident I was trying to withdraw money and when I was depositing more to continue playing they were automatically being rejected!!!! This did not happen again, meaning I was able to have peding withdrawls and to deposit more money.

The next sections as you realise were worst than the one tha lost the 3k...no returns, no bonuses, or if you were getting the bonus rturns x3, x10, maximum x20.

The same time if I had a withdrawl of just few haundreds of euros like 300 or 400 euros, the VIP team was sending me congratulations for my winnings!!!!!!!!!!! LOL the same time that I was loosing 17k!!!!!!!

Finally because I overeacted when I was loosing this ammount and I sent them some nice words and I said that this experince has caused me only disatisfaction and there is no entertainment to this disgusting appauling experience they blocked my account forever and they kept insulting me that I am addicted!!!!!!!(4xhahahah)

In conclusion, another poor-scam casino that wants to steal money from the players and then accuse them that they are the bad guys. Furthermore, in Greece we have tax over 100 euro profit per section..!!!!!!!!!!! What does this mean? You play 1000 euro you loose. You play next time you win 1000 and they keep 180 tax!!!! Total:820 euros!!!!! + the percentage that the casino keeps : PLAYERS WILL ALWASY LOOSE THEIR MONEY - NOONE WINS !ONLY THE FUCKING THIEFS.

Laslty, I want to mention that I have playes to all Greek casinos and few international. Greek casinons are the biggest scam. Highest multiplier that I ever saw is 1500 and of course after I was loosing money. This applies also for all my friends and vides on the web. I have wager MILLIONS!!!!!! to all the onliune casino always only on slots and I never saw a max win even in game with 2000x 3000x. They only give max wins to peple that are playing 0.20 euros and of course becvause they have lost his money.

Therefore in my opinion playngo + greek casinos(especially the N1 thiefs) + in general slots is one of the biggest scams ever and the only time that you can see games giving a big win is only if you play with fake money or if y ou are a youtuber who streams slots so they can be advertised and to scam the people that they could win too.

DISGUSTING - APPAULING!

Hello.

the reply is here - if you are interested.

I posted also here in case you miss my reply.

I do not think that you read my answer carefully and the "picture" that you are referring to it seems to me like you are trying to justify the casino. Because if you had read carefully my reply you would have realised that I am playing many years on online casinos, and I am playing only slots. So, my opinion matters and also if your "picture" was true, I should have the same issues with other casinos too. So the "picture" that you have it seems like you saw what you would like to see which is a little bit suspicious.

Also about their questions for the sources of the income you are trying to justify them again with no argument. It is disgusting to ask customers such things and they do not have any authority to do so. Goverments have their tax services to check these things.

Lastly, about the calls, this happened before starting playing more money so this is not an excuse again. I do not care to make a complaint. I just hope that the users will see my review and will not play to this casino. There are many other nice casinos that they RESPECT the customers and they RESPECT the money that customers play on their casinos.

Have a nice day.

Hello.

Don't worry, the reply is waiting in the second thread.

Have a good (and lucky) one! 🙏

Hello, I have the following problem

I've been trying to verify myself at n1 Casino for about 2 weeks, which has largely worked, except for the verification of the last transaction.

The problem is that N1 Casino not only wants to see the transfer but also requires, among other things, that you see the name, iban, intended use, etc. when making the transfer.

Now the problem:

Apparently you can't see this with the following provider "Payabl" and so I can't manage to verify my account. The casino support does not take a screenshot of previous transfers, nor does it even take into account an account statement from January, which also shows transfers that were made with other "transfer providers".

To questions such as whether I can carry out a new transfer with a different provider so that this time you can see the transaction data in more detail, there was no answer from support and the conversation was simply ended shortly afterwards.

Hello, I'm sorry you're in this situation. As far as the verification is concerned, have you completed it successfully or still not ? Regarding the withdrawal, I see the casino didn't advise you any alternative to verify and then withdraw, which is a pity, because they should be the ones to guide you. I think you also thought well if you wanted to use a different payment method and verify here to be able to withdraw, but since the support did not answer these questions, you will probably be in the same point.

However, if the whole verification and withdrawal process has been going on for two weeks, that's exactly the time we give casinos to sort out the process, so if you need help, you can file a complaint with us.

You can do so at this link. ⬅️

Do you think you'll go for it? 

Hello, thank you very much for the answer, I already submitted a complaint yesterday and am now looking forward to the answers/suggested solutions

Oh, sorry, my bad. Nick will certainly reply to you and will continue to try to do everything he can to resolve your case. 

Of course, I'm providing you with a guide so you know what to expect in terms of complaint and overall useful information. 

You can find it here. ⬅️

I hope that your complaint will be resolved as soon as possible.

Hello yesterday I make a deposit of 200 euros I bought all of it on sugar rush 1000 and I won 15588,40 I made a withdrawal of 3000 and after 2-3 hours they reject it because of a bonus violation I didn't had any bonus on I just played and I won they rejected all of it I talk with them they said sorry a violation and bla bla bla today I received the 3000 of the withdrawal but the rest of it nothing how can I have the whole amount back ? I need help please

Hi, I wanted to recommend a complaint right away and you have already done so, which is a good step.

As for the bonus, you said you didn't have one. So was it an ingame feature you bought? What explanation did the casino give you for taking the other winnings ? 

Let me know. 

Yes it was an ingame feature I bought . The game was sugar rush 1000. The casino told me that I exceeded the maximum bet and Due the terms and conditions violation this decision cannot be undone. And I'm asking if I couldn't play or buy the feature why the let me??

Oh well, if you were playing with a bonus that you had activated and during the bonus you bought a bonus buy directly in the game, then it is a different case and most of the time you are not allowed to have 2 bonuses in the game. However, if you did not confirm any bonus and just deposited and played with real money, then such things should not apply. It is always a good idea to check with the terms and conditions. Did you find anything there that says or describes your problem ? 

No I didn't check but I didn't had any active bonuses. If there was any other problem I believe I wouldn't receive the 3000 euro withdrawal that I make after the winnings . They cancel firstly the withdrawal but after they send it now I need the 12588,40 back. I tried to communicate with a manager but I didn't receive any answer.