MyStake Casino - general discussion (page 23)

I get that you feel disappointed. Perhaps there was more to this decision in the end. Well, if you want this situation to be investigated, you should file a complaint. Filing a complaint is free, so you do not risk anything. If you're interested in my perspective, I would suggest considering filing a complaint.

You may start right here 👈

Don't hesitate to ask me for details if you like. I'll get back to you.

Another scam casino among many that Guru gives high marks to, they accepted deposits via PIX, I did the damn ROLLOVER, managed to beat the goal, but I went to withdraw the money and guess what, there is no option via PIX to withdraw the money, in short I got screwed again with these Guru partner casinos.

Please explain to me why you came back and opened a second account here if you were not happy with our site whatsoever.

I truly don't understand your point.

If you came back here only to point your finger at us, maybe it was better when you left. Don't you think so?

And also, be careful with that finger-pointing, because look where the remaining fingers point... yes, at you, exactly. So, please stop accusing us of your decisions, and if you want our help, you need to cooperate and not accuse, actually.

It is very important to read the terms when you use only one payment method and even ask the support for any alternatives, for example.

If PIX was really stated as a method to withdraw in the terms of this casino, our complaint team will surely do everything possible to help you get your winnings, if you, of course, start to behave with respect.

So, please think twice before you write your reply here. Just saying, you know.

And as always you Romi always go in favor of the casinos and never in favor of the player, you have no empathy with the situation of the people, I came back to create an account here because I still had hope that some casino that you indicate are honest with the players, I came back here because this was the first site that I found good casinos at the beginning, but after I started testing other casinos I was enchanted by the bonus options of Rabidi NV casinos, but it's all deception, the casinos that I managed to beat the rollover did not let me withdraw, the rest of the other casinos had nothing RTP and I lost everything even playing only with low bet. I apologize for the way I've been behaving, but it's because of the situations that happen, when they touch your pocket it's complicated, a lot of considerable losses, but anyway I'm sorry.

We always gladly help all our users whenever possible. And also, we gladly help you as well if you experience some issues at online casinos.

You just need to understand, though, that we are just mediators, an informative site about online casinos. We try to be as transparent as possible and always keep fair play in first place.

It is not always possible, though, because our hands are tied, and we, if you see it this way, have absolutely no power in the world of online casinos. Casinos listen to us only because they fear their place and the rating on our website because players come to us and read our reviews.

So, please, stop abusing our whole team and finally understand that it is only your responsibility where you go to play and put your money into.

Whenever we see that the casino is unfair, we will do everything possible to help, of course.

Ok Romi, I apologize again, it's just that I get very nervous about these casinos, I'm not going to get bonuses anymore, because I always comply with the absurd rollover that they stipulate and then they don't pay me, but anyway it's part of this world of gambling right!

I believe that, first of all, it should be seen just as a hobby and played for fun. In the moment you see it any other way, problems arise, unfortunately.

I’m waiting 5 day results of video verification. It’s okay?

Hello,

Are you waiting for the result, or has the call been postponed? In both cases, I would consult casino support anyway. I guess you're in touch with a few people to set up the call.

Please share your concern with them and let us know their response so we can understand the situation better. 🙏

I send my video on mystake and they are dont respond me about results. I already created complaint about this

I understand that you are currently waiting for the final update. I guess we have to wait until the casino makes the "call," and then we may discuss the outcome. Try to hold on, please.

What the call? Also i am waiting 5 days approve in my complaint for mystake

I think it was until the casino checked what you sent them, the video verification, and until they got back to you and said something more. 

As far as complaints are concerned, you have a timer at the top right that each side has to respond to. You will get it from us soon. 

However, haven't you learned anything new in the last few days?

No, still waiting but i think this is not good, 11 days. I don’t know how long wait .

i send last letter on the mail 2 june about results and my complaint in casino guru, but mystake dont respond me. Scam?

Maybe they are still investigating, sometimes casinos have 2 weeks to a month but most of the time these deadlines are mentioned somewhere in the Terms and Conditions if that's the case. Didn't you look there? 

If the casino is still doing what they want, they probably don't have anything to tell you yet, so you'll have to be patient. Petronela has two more days to comment. Unfortunately, I know that sometimes the wait is long, but it's necessary.

Hello, I would like to file a complaint. Since August 13, 2025, I have been trying to withdraw funds from my account using the methods I normally use (Ripple, Astropay, MercadoPago). Only one withdrawal was successful. I had to cancel all of them because they were taking longer than normal to be deposited into my account (mostly Astropay). Today they sent me an email telling me to change my password. I did, and now I can't log in! It tells me USER BLOCKED. I need an answer now! That money was meant to be used to pay bills and rent, and now I can't get it out. I feel like I'm going to go crazy if I can't pay for things with the money I'm not allowed to withdraw! Please help me get Mystake to give me a solution now.

Hello,

first of all: never rely on money won in a casino; as you can see, one never knows what might happen. Sadly, we provide casinos 14 days to resolve such issues, so technically you may complain here:

https://es.casino.guru/quejas/enviar

but it will take some time to proceed into the mediation phase, when the casino may be asked to provide their point of view.

I honestly find it rather strange that your account has been blocked after a password change suggested by the casino. Are you entirely sure that the email comes from casino? We are witnessing an increased number of scamming email attempts, so I just want to be sure...

In any case, did you ask the casino support or chat about those events, please? It is really important to understand all the events and get an explanation from the casino.

Hi I wonder if you can help me I've been playing at mystake casino and I've just tried with drawing funds to my account but it's asking me to verify my account which I gave them a utility bill which was accepted but when I try and upload my citizens card with my photo ID on it and a hologram and is recognised by the UK government they keep telling me it's not accepted by them and I need an ID card but the only thing is in the UK there is no ID card that is given to residents they are asking for a driving licence or a passport but I don't drive and never will so I don't have that and I will never travel outside of the UK down to health problems please can you help me with this

Hi there,

I understand your situation. This is actually quite a common issue for UK residents. Casinos often expect documents like a passport or driving license simply because they use a standard KYC process that doesn’t reflect how things work in the UK.

You’re absolutely right that there’s no national ID card issued in the UK and the Citizens Card is a legitimate, government-recognised form of photo ID. Some casinos still refuse to accept it though, which usually means their verification system isn’t flexible enough to handle UK-specific IDs.

In this case, I’d suggest explaining to the casino that the Citizens Card is a valid, government-recognised form of identification for UK residents and ask if they can escalate your case to a manual review. If they still refuse, it’s unfortunately up to them whether to process withdrawals for players who don’t hold a passport or driving licence, but you can make it clear you’ve provided legitimate ID that should be acceptable in principle.

In my opinion, a casino licensed by the UKGC would know, but the others may not, instead simply copying the terms for offshore licensed casinos.

Try to notify them, and if that fails, I will suggest filing a complaint, which we can also discuss here.

Hi, I've been having trouble contacting them. The support chat takes hours to respond, and the same goes for emails. I have a withdrawal pending for over 48 hours, and they simply aren't responding. My account is verified with KYC. I use AstroPay. Anyway, fingers crossed they process my withdrawal.