MyStake Casino - general discussion (page 11)

What does it mean "they did not take the correct ID", please? I could use some hints at least.

Let me know soon.

Just send in the correct id and you will get your money in 24hrs of the withdrawal being accepted. I would still be using them but all Netents games were excluded for UK players so no good to me but I received 3/4 withdrawals

I suggest you should advise the player. He seemed to use an incorrect ID - check out this post, please:

https://casino.guru/forum/casinos/mystake-casino---general-discussion/10#post-65822

I appreciate your concern though!

How are you faring? Do you still need help?

Hi, I can't withdraw my money from my stake casino what can I do?

Hello.

Well, for the start you can surely begin with the whole story.

Why can't you withdraw? Did you ask the casino? What did you learn?

That would be really helpful, especially for you.

I'll wait for your update. 🙏

Good I don't know where else to write I need help

The mystake casino does not give me any solution when the problem was not mine

One of the slot games bet me more than what that same game marked

I made my bet at 30 pesos as indicated in the first run when I go to see my history that same run says that I bet 16,725 pesos when I only bet 30

I talked to support, they told me that my bet was made in dollars when I played in pesos and never charged dollars.

It did not say anywhere that my bets would be in dollars when I always played in pesos, it is not the first time I have played, they do not specify it well to their players, it is an error on the page.

It's more the same page gives me the option to change from dollars to pesos and never change to dollars and they don't want to recognize me

In my history it can be seen how I had been betting 30 pesos or 20 pesos, I never bet that amount like the one I got

I only ask for the return of the amount 16,725

Hello!

This is the first time I'm hearing about such an issue, I reckon.

But it does not matter because you already submitted the complaint, this is the best you could do!

But I fear you lost the entire balance in the meantime, it's a great pity. I'm sorry you did it out of anger.

I fear that there is not much we can do about that.

It is that nowhere does it give me the warning or anything that I would change my bet in dollars when all the games were in pesos because for no reason they make that change to me is unfair

I have no reason to say otherwise. Though, unless we are not certain how the situation occurred, I can only rely on your opinion. As we keep saying: the player must not fall into an unfair disadvantage without a previous warning.

Let's wait for what the casino is going to say about this.

Hello, I have an account verification problem with MyStake and I still haven't had answers to be able to make the withdrawal, I would like you to solve my problem.

Have you emailed them at support@mystake.email and asked them to clarify why your account hasn't been verified I always found them very helpful

Sisi obviously it is the first thing I did but I have no answers and I sent to support and contact but they have not answered me.

I'm still waiting

Oh in my dealings with them they normally got back to me by the next day at the latest

No, not me and I already sent 2 emails, I'm worried

Hello.

May I know how long have you been waiting for the update? To me, it sounds like barely a day. I would suggest a little patience. Have you tried their social media profiles?

Hello, my name is Juan Pablo, I want you to answer coherently because Mystake never pays EVER, bonus x100, bonus x125 does not pay, bonus x50 does not pay, big plays do not pay what else can I say I lost a lot of money and I continue Seeing how they defend the casinos instead of telling the truth about the manipulations that exist, then because they don't tell the truth it is very tiring to read so many lies and that they do not respect the laws as they really should, that the percentages are not the real truth. It is very annoying but very annoying, I want to know what they have to tell the truth, I have more than 1 video that shows that they do not pay anything, I did not win even 1/4 of everything, or what I lost, I mean nothing, so what do they have to say about it? ?

Hello Juan Pablo!

It's nice to have you here! Since this appeared to be your first post on the forum, I'm quite confused, to be honest.

Let's start from the beginning, shall we?

What has happened to you? I would guess you have won far less than you deposited - am I close?

I imagine you contacted the casino asking for an explanation. What did you get?

I'll wait for your kind reply.

Hello, my problem at the moment is that the MyStake casino does not finish processing a transaction that I made several days ago, in which that money has already been correctly credited to my account. The problem is that since that transaction is still in the "processing" status, it won't let me withdraw the money that I have now available in MyStake with any withdrawal method because it tells me that I have an order in the "processing" status. I spoke several times with the casino support but they do not provide me with any solution to this problem. I need help to be able to withdraw the money that corresponds to me.

Hi!

I find it hard to understand how come the casino can not provide a solution!? Any explanations at least?

Anyway, I'm also not quite familiar with the issue, thus I'll ask a few questions if you don't mind.

What payment option did you use for the deposit?

Is there any issue with the deposit? Because it sounds like when the deposit somehow affects the withdrawal availability.

After you made the deposit, did you also play any games, or are you just trying to withdraw your money back?

I would appreciate the response, there is a chance to help you out, I'd say.