MXWin Casino - general discussion (page 2)

How to recover my withdrawal password

How to recover my withdrawal password if I forgot it

Hi, well, I’d guess you should ask the casino, and they’ll help you figure out what to do in this situation. Have you tried asking them yet? That’s probably the first thing I’d do. 

By any chance, do you have something like a "Forgot your password" option? 

Can someone help me? I accidentally made a withdrawal to the wrong account on MXWin because I had it copied to my keyboard clipboard, and I didn't realize I typed the wrong one. MXWin has refused to help me and they still won't. I've already contacted the beneficiary's bank, and they won't help either. They say I should contact my issuing bank, as they have to process the refund request, but I don't have a bank account. It was MXWin casino that processed the withdrawal. It's 20,000 pesos, and no one wants to help me anywhere. I'm desperate.

Oh, I’m really sorry that you are dealing with this situation, especially since it involves a significant amount of money. I can understand why you are desperate to find someone who can help you recover it.

However, based on the information and screenshots you provided, the withdrawal appears to have been successfully processed to the bank account details entered when the withdrawal was requested. From the conversation with MXWin, it also appears that they have already explained that they cannot cancel or reverse the payment after it has been processed.

Unfortunately, mistakes in payment details can have consequences, and in this situation it does not seem that there is another party who can simply be held responsible for correcting the mistake. If the wrong account number was entered when requesting the withdrawal, the fact that the money subsequently went to that account does not by itself mean that the casino is responsible for the loss.

You also mentioned that you do not have a bank account, while explaining that you accidentally copied the wrong account number when making the withdrawal. This makes the situation somewhat unclear, but ultimately the important point is that the withdrawal was made using the payment details that were provided at the time.

I know this is probably not the answer you were hoping for, but I would not want to give you false hope that the casino can simply be made responsible for returning the money when the available screnshots indicate that the incorrect bank details were entered on your side.