MXWin Casino - general discussion

If you want to discuss anything related to MXWin Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Good evening, I have a problem. They stole more than ten thousand pesos from my account when I wanted to withdraw. They denied my withdrawal, arguing that I won them with casino bonuses and that the IP address was already detected from another registered person and that I was wanting to take advantage by registering accounts just to have bonuses and I verified that my account was real by sending the photo of my identification and apart from that I had earned the money at 4:30 in the afternoon and the supposed bonuses were given to me until 10 at night Do not use any bonus or anything like that to win the money and worse, even the money that I deposited was stolen from me. I have proof of everything that shows that everything I say is real and that the casino is stealing the 10 thousand pesos from me without any justification

There is this, my identification is the same name registered in my account so that a pretext or excuse can be made that my account is fake to have the bonuses that they supposedly argue that I used to win, there is this the time of my deposit, the time I wanted to withdraw and They denied my withdrawal and they stole my money because even what I deposited they stole from me, I deposited 150, they left me 100 in the account and this is the time when I received the damned bonuses that they use as a pretext to steal my money, it was almost 9 at night and not even the surprise egg from the registry was open, so which Child did I use according to them to earn the money? I earned it with the money I deposited and even then they stole a part of the money deposited from me if according to them the pretext was That's why they didn't block the IP address to enter the site. If they noticed anomalies, as they argue, they waited until I wanted to withdraw the money I won so they could make that excuse and block access to the casino by saying that they are accepting that they are doing wrong and they are telling me. unfairly stealing the money that belongs to me

They had done it like this before, not until they won and in order not to pay they invented that excuse and now they blocked the access because they didn't block it when I was going to deposit them, they didn't say anything

Hello,

I replied to you right here. 🙏

Yes, but in the case of my account I demonstrated that I did not use any type of bonuses, I had not even asked them for anything and for them to rob me in that common way like real thieves, scammers, it doesn't work because even the money that I deposited was stolen from me. In other words, it was totally a robbery and now the lawyer who is carrying out the complaints against the casino is about to present to the corresponding authorities the complaints of all his colleagues and mine against the casino for fraud and robbery, in total there are 73 lawsuits. against the casino those who are going to be presented for theft and fraud so that it answers for all the money that it stole from all of us who deposited today is a holiday that is why complaints cannot be made to the authority today but first thing tomorrow morning complaints will be carried out against the casino and those responsible

I understand your frustration and sympathize with you and our team will try to help you. We'll see where it goes. But please keep the conversation in one thread so we don't write about the same thing in two threads unnecessarily. Would that be possible please ? 

The casino totally refuses to pay, they don't give a solution. If I try to write to them, they block me immediately, so they are stealing from me.

It is certainly not pleasant when the casino does not communicate and immediately blocks you. However, as I said, you have an open complaint and our team will try to do everything possible to help you. We'll see where Petronela gets to. For now, we'll just have to be patient. Will that be possible?

Well, it's been almost 15 days and I don't see that the casino wants to make any type of payment. By ignoring the messages, it means that everything is worth it and that you are not going to pay anything. In the morning we had a meeting with the lawyer about the lawsuits that he is going to face. the casino for stealing from people and the person who shared the casino link with us was very upset a while ago, he was the first to summon the lawyer to file a complaint against the casino for theft because, as I told him, many registered because of the weekly salary for life that the casino promotes on its website, that is why almost no one withdrew from those who registered because everyone was looking to increase the VIP levels and the one who invited us to the casino deposited more than 20 thousand pesos to play in order to increase the VIP levels and to his surprise they did not pay him any salary. You can imagine the courage he has to invest so much and the casino will steal him. He is not going to wait. He will be looking at my face but I don't believe him. He does know about laws and They have already filed a criminal complaint against the casino for fraud to investigate who is responsible and arrest them for theft and fraud with misleading advertising for profit. What we heard was that the locations of three casinos related to mxwin were being tracked. They are another one called mxlobo and mxcwin, for not paying they will have a lot of problems. I tell you that of his guests there are 73 complaints against him in the casino.

So I see that you resorted to the more difficult option and therefore went to a lawyer. I can only say what I have already repeated and that we will certainly try to help you, our complaint team, and see if we get somewhere. 

I sympathise with your situation and I would like you to update us on any new information you find out.

Finally, I would say that it's also very important to play smart and only deposit what you are willing to lose, because the casino always has the edge over the player in the long run. 

I will wait if something new appears. 

Well, what else can I do if the casino doesn't even bother to answer the messages to provide a solution? What the casino wants is to steal from everyone, that's the only thing that matters to them, which is why they operate with false licenses to commit this type of theft. and to evade taxes, they have already tried so hard to get the casino to provide a solution and everything is worth it, they are not interested in anything nor do they respond, so what does that mean is that they have already robbed me and I have to stand by and watch them rob more people, well, no. If they don't pay me less, they cancel their website so they stop stealing. The day I deposited that money to play, it was the only thing I had with me. I hadn't eaten anything. They had just given it to me from a person from a job I had done and I preferred it. going without eating in the hope of earning a little money when I did I felt a great relief then I thought about going to buy food I wanted to eat well and what happened that those scourges miserable bandits left me without eating anything all day because I know it gave them they win it and because of their purity 🥚🥚 of stealing my money, those people who are behind those casinos should be behind bars in a prison, let's see if that way they get rid of their bandits and misery

I think you should definitely not think that when you go to play in a casino that you are going to make money out of it. I recommend playing in a casino only if you have some money on the side that you are not sorry to spend, and definitely don't put the money you need there. So in this case it wasn't the best idea I would say. 

But hopefully your case will be resolved and you will get your money eventually. If you have any updates, be sure to let me know. 

I forgot my withdrawal password, how can I recover it?

Hi, I haven't heard yet that a password is required for the withdrawal, but isn't it possible to get it somehow from the support ? Alternatively, ask from where you got the password if they know how to restore it. 

Will you try and let me know what happened ?

Does anyone know how to fill out this information? I tried contacting the live chat but couldn't get any information. I didn't understand the last part (account with a bank branch).

Is this information needed for the withdrawal?

Surely ask the support of the casino by email if the live chat can't help, but isn't it the name of your bank, perhaps?

I have a serious problem

THE 3 BANK ACCOUNTS I HAVE REGISTERED IN MY USER ARE NO LONGER ACTIVE. HOW DO I ENTER AN ACTIVE ONE BECAUSE THEY ARE ONLY 3/3 OF THEM?

Hello,

The casino's support staff should assist you in replacing your inactive payment options. Can you try to reach out to its support, please? Frankly even Casino Guru review warns players that this casino just do not have any terms available so in my opinion getting in touch will be kind of a quest. 🙁

There is literally nothing else to try. Well, let me know if anyone gets back to you, please.