They stole $10,000 pesos from me without any justification at the mxwin21 casino

Good evening, I have a problem. They stole more than ten thousand pesos from my account at the time I wanted to withdraw. They denied my withdrawal, arguing that I won them with casino bonuses and that the IP address was already detected from another registered person and that I was wanting to take advantage by registering accounts just to have bonuses and I verified that my account was real by sending the photo of my identification and also that I had earned the money at 4:30 in the afternoon and the supposed bonuses were given to me until 10 at night Do not use any bonus or anything like that to win the money and worse, even the money that I deposited was stolen from me. I have proof of everything that shows that everything I say is real and that the casino is stealing the 10 thousand pesos from me without any justification

Hello.

Good that you've found us and submitted the complaint. I'd like to say some casinos tend to use the same IP as a sign of dishonesty and, additionally, as a reason for voiding winnings. We have a different view, though.

If the casino can prove you willingly registered several accounts to gain some kind of unfair advantage, most likely by taking several bonuses only new players are allowed to take, in such a case I'd be benevolent.

Just a quick overview of your approach - see also the Fair Gambling Codex:

"We accept that it is the responsibility of players to make sure that they don't create multiple accounts at the same casino. Not because we think it's the right way to do it, but because it's the industry standard, and we cannot penalize all casinos that don't enforce the 'one account per player' rule the way we consider best. However, we believe and hope that checking for duplicate accounts during account creation will become the industry standard in the future and players will be better protected.

In the meantime, each case should be considered separately. If the casino finds out that a player has created five separate accounts and claimed the full bonus amount on each of them, it is likely that this is a bonus abuser, and the casino has every right to penalize them. On the other hand, if a casual player mistakenly creates two accounts and doesn't even claim the bonus, the casino shouldn't penalize them just because it has a rule that can be used against them."

Keypoint: Each case needs to be considered separately and fairly.

How does that sound to you?

That's right, I had not even claimed any type of bonus when I registered my account, I won with the money I had deposited and I sent proof that this was the case and I am right that the casino is unfairly stealing from me so as not to pay me.

It's certainly great that you sent in the evidence and that you've opened a complaint. Our team will try to help you and I firmly believe that everything will be resolved fairly. 

If you have any new information, would it be possible to update us? I'm quite interested in this case and I'm curious how it will turn out. I will be waiting impatiently. 

An hour ago I asked the casino if they would give me a solution and they don't answer, they ignore the messages, which clearly shows that it is a casino that is dedicated to committing this type of fraud and that steals from people, we should do something to stop this type of criminals that They rob people with these scams so that they cancel these types of casinos

It is certainly not pleasant if no answer comes when you try to resolve the situation. 

However, it's good that you have a complaint and our team will try to help you to get a fair result. Be patient for a while, even though I know it's not easy, and we'll see where the case goes. 

Well, if the bad thing that after several days is going to be worse, they are going to say that they don't know anything and will try to make everything forgotten. All of us who are registered are the people from whom the casino is stealing from us, in which case we are all 73 Those of us who will file the complaint today have an appointment at 12 noon with investigation personnel in the public ministry to take note of the demands of those affected with the evidence that everyone has so that the site can be traced and those responsible can be found. I made the deposit to them, I didn't go around looking for excuses not to deposit, I did do it as I was supposed to, I did pay the money from my deposit because the casino doesn't do the same and pays what the players win in total, if they don't like it, nobody I hope they stop doing things and close the website and dedicate themselves to selling fresh water or something else where they don't make money so they don't go around making excuses to rob people and not pay.

I replied to a similar post here- https://casino.guru/forum/casinos/mxwin-casino---general-discussion#post-80963

So I'd like to keep the conversation in one thread. Thank you.