Mr Sloty Casino - general discussion

If you want to discuss anything related to Mr Sloty Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I've been waiting for my payout of 1200 € for a good 7 weeks and it has still not been processed the live support always says the same that it can take longer but after 7 weeks it is still in processing, according to the casino 7- 21 working days, what can I do

From my experience Mr Sloty is part of the Global games tech group which also runs Maximalwins Oceanbreeze Chilli777 Olympusplay Winnercasino and Casino Wins I think they are criminals as they are based in Gibraltar but deposits go to Nigeria China and azabyjan. I did win and got paid after 11 days but there are plenty of complaints about them on Trustpilot from people who didn’t get paid. They target people who have self excluded and somehow get your email and mobile number to try and persuade you to join to offer huge bonuses at X50 wagering. In my opinion the games are fixed with a low rtp and there are other anomalies with the games I play. Live support won’t help in fact the become very rude when you ask about a pending withdrawal and you want your winnings. Your best bet is to email every day and hope they payout. I have finally found a casino that offer me everything I need in a casino. It offers good bonuses wager free spins plus the site is well laid out and the live chat is the best I have come across above all in the casinos I have joined it’s called Goldwin.com I have had more wins than loses and the games are the fairest I have ever played. 7 days withdrawal but with a £2000 maximum a day and limit of £5000 a week maximum withdrawal

Since 7 weeks are a really long time, the only thing I can suggest you is submitting a complaint here so our team can take a look at it: https://casino.guru/complaints/create

I lodged a complaint with you yesterday

Lol I won over € 20,000 with € 50 and stuck to the minimum stake that was € 4 and gambled away € 19,000 without asking for a payout and the casino ripped me off

The second time Casino Rembrandt deleted my account even though it was completely confirmed with personal ID, the casino said I have a second account that is not correct. And now the dirt with mrsloty casino only cheats I haven't played since then

You say "The second time Casino Rembrandt deleted my account ", then it means you probably had an account there before.

The casino didn't rip you off. If you didn't gamble it away, you could have €20 000.

Hello the account is confirmed with ID and the payment as well as the deposit is from my bank account.

Hello, I made a payout of 450eu at MrSloty on September 8th, I had fulfilled the bonus conditions (wager)! On their side, at Bank Transfer 24-48 hours, the support says that it can take up to 21 days, I have never experienced that at any casino, I wait the 21 days before I submit a complaint. My account details should be correct, but I cannot see them anywhere to check that they are correct.

This is very strange, I also don't understand how would any bank transfer took 21 days.

caution

Could you rather post a link to the specific complaint so I can translate it to English? 🙂

In general, once withdrawal is requested, appropriate department initiates within several business days it after checking your game, financial and account history. This may take another couple of business days depending on payout amount and on volume my colleagues need to check since all payouts currently undergo thorough inspection. Once issued, bank wire transfers may take another 7-10 days to arrive.

das war die antwort vom support

here is another screenshot

Great, since I haven't deposited 200 yet, I should only pay out ten times my last deposit, that would be 20 x 10 = 200, the rest is forfeited, I now have 450 in the payout, what should I do?

can I cancel the withdrawal request via support and then withdraw 200? Do I have to gamble away the rest of 250, or does it automatically expire? I can practically no longer make a profit from it?

I'm really frustrated because you manage to meet the wagering requirements of 50x and then you get fooled with something like that!

Actually what they described here makes sense to me (regarding how the process with withdrawal works), but the rule with maximum withdrawal is stupid. That's for sure.

With the "8.1.3. Regulation of the terms and conditions, there is treacherous fraud

This was also applied to me so the casino deducted € 700 from me