Mr Green Casino - general discussion

If you want to discuss anything related to Mr Green Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Playing at Mr Green used to be fun. Now I've been waiting for a withdrawal for over two months! During that time, I received two emails from support, and the last one was three weeks ago. Half of the amount was paid out without any problems. For the other half, I suddenly had to verify my bank account. I sent several emails and inquired about it. To this day, I haven't received a reply. That was the last time I'll ever play there.

Waiting more than two months for a withdrawal is certainly far too long, especially when the casino has already paid out half of the amount and has barely communicated with you since then.

Verifying your bank account is not unusual, but the casino should clearly explain what documents are required and keep you informed about the process.

Could you please clarify whether you have already submitted the requested bank verification documents, or are you still waiting for the casino to explain what exactly they need?

Considering how long this has been going on and the lack of communication, I would definitely recommend submitting a complaint with our team if you haven't already. Hopefully, we can help clarify what is holding up the remaining payment.

I submitted the requested documents on September 22nd. I received a reply stating that they had been forwarded to the responsible department. They said they would contact me again after review. This has not happened to this day. I already filed a complaint here, but was told they could not help me further.

Thanks for clarifying.

So you submitted the requested documents on September 22nd, received confirmation that they had been forwarded for review, and you still haven't received any further response. Considering how long this has already been going on, I understand why you're frustrated.

Since your complaint with us has already been reviewed and you were informed that our team could not assist further, unfortunately we can't change that outcome from the forum side.

At this point, I would continue contacting the casino in writing and ask for a clear status update on the verification and withdrawal. If they continue to remain unresponsive, you may also consider escalating the matter to the relevant regulator or ADR body for your jurisdiction.

I hope they finally provide you with a proper explanation soon.