It wasn’t with this particular casino, but I remember that about a year ago I made a deposit using the same payment method, and the funds didn’t appear in my casino account until three days later.
There was some kind of condition involved, and it turned out that I had either closed a certain pop-up window or failed to click on it—I honestly don’t remember the exact details anymore. Up until then, every time I made a deposit, the money appeared instantly. Somehow, that one action delayed the transaction, although I still don’t fully understand why.
I also contacted the casino’s live chat at the time, and they explained that I had done something that caused the delay. I understand that your situation may be completely different, but I just wanted to mention that something similar happened to me, and my funds eventually arrived in my casino account after about two days.
So I know that delays like this can happen, which is why I’d recommend being patient for now. You have screenshots, confirmation of the transaction, and everything you need from your side.
If the situation doesn’t progress, the casino stops responding, or they simply ignore you, then I would do what I mentioned before—contact your payment provider and see whether there’s any possibility of recovering the funds.
For now, though, I’d recommend waiting and staying in contact with the casino, as that’s probably the most important thing.
One last thing I’d like to ask is that you avoid opening multiple threads about the same issue. I understand that the situation is stressful, but there’s really no need to create three or four separate topics about the same problem.
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