Mr Bet Casino - general discussion (page 29)

Hello, thank you for the quick reply. The money was sent via instant bank transfer, so it's being debited and credited immediately. The transaction has been completed and confirmed (screenshot of the transfer). I regularly deposit this way at the casino, and the money is always available instantly. Only at Mr Bet do you have to wait three days for a deposit.

Hi everyone, I've been waiting for my €20 deposit at Mr Bet for three days now. The deposit was made via instant bank transfer, and the money was debited immediately on July 31st, 2026. As of today, August 3rd, 2026, there's still no money in my player account. A screenshot of the payment confirmation was sent to Mr Bet two days ago. Apparently, their "expert team" is working hard on my €20 deposit; it seems to be a huge issue for them.

Never again !!

It wasn’t with this particular casino, but I remember that about a year ago I made a deposit using the same payment method, and the funds didn’t appear in my casino account until three days later.

There was some kind of condition involved, and it turned out that I had either closed a certain pop-up window or failed to click on it—I honestly don’t remember the exact details anymore. Up until then, every time I made a deposit, the money appeared instantly. Somehow, that one action delayed the transaction, although I still don’t fully understand why.

I also contacted the casino’s live chat at the time, and they explained that I had done something that caused the delay. I understand that your situation may be completely different, but I just wanted to mention that something similar happened to me, and my funds eventually arrived in my casino account after about two days.

So I know that delays like this can happen, which is why I’d recommend being patient for now. You have screenshots, confirmation of the transaction, and everything you need from your side.

If the situation doesn’t progress, the casino stops responding, or they simply ignore you, then I would do what I mentioned before—contact your payment provider and see whether there’s any possibility of recovering the funds.

For now, though, I’d recommend waiting and staying in contact with the casino, as that’s probably the most important thing.

One last thing I’d like to ask is that you avoid opening multiple threads about the same issue. I understand that the situation is stressful, but there’s really no need to create three or four separate topics about the same problem.

Thanks for the detailed answer, and sorry for posting twice; it won't happen again. Okay, then I'll be patient and hope for the best.

Thank you very much. I truly hope this gets resolved and that your funds will reach your casino account normally.

If that doesn’t happen, I at least hope the casino will make an effort to help you or guide you on what steps to take next. That kind of communication and support is definitely important as well.🙂

Thank you so much 🙂

Hello everyone,

I wanted to share my current experience with Mr Bet and also ask if anyone is currently experiencing similar problems with payouts.

I requested a withdrawal of €2,000 on July 30, 2026. My account is fully verified, and to my knowledge, no further documents or verification steps are outstanding.

According to Mr Bet, processing a withdrawal should normally take approximately 48 hours. However, I have now been waiting for my money for over two weeks.

During this time, I contacted live support several times. Unfortunately, I keep getting almost the same standard answers: my withdrawal is being processed, the responsible department is taking care of it, and I should be patient.

No one has been able to give me a specific reason for the delay or a binding payment date.

I have also contacted them via email, but so far without a reasonable solution.

What bothers me most is that my account is verified, the payout was properly requested, and yet after this long waiting period I receive no concrete information about why the €2,000 have still not been paid out.

Is anyone currently experiencing problems with a payout at Mr Bet, or have similar experiences?

I will update this post as soon as the situation changes.

Hello Lovelyconner33,

I just want to say that I hope the complaint you lodged will be of use and help resolve this unexpectedly long delay. If you want to talk more, just let me know. For now though, I'll leave this space available for other players and their experiences.

Hello everyone,

I'm currently having problems with the casino as well. One issue is with the verification process.

Documents are repeatedly requested that comply with their guidelines, but are subsequently rejected...

For about two weeks now I've been trying to verify my identity, and they keep asking for proof of address.

I have sent them my credit card statement, bank statement, tax assessment, vehicle documents, etc. multiple times, and it is always rejected.

I'm slowly reaching my limits with them.

The total amount in dispute is €6,200 excluding bonuses.

Could someone help me here?

I would be extremely grateful.

Best regards

Hi. We can definitely try to help, especially since we normally give casinos up to 14 days to resolve situations like this.

From what I understand, the main issue in your case is KYC. Did the casino explain why your documents weren’t approved? It would be useful to know the exact reason they gave you.

In any case, you can go ahead and submit a complaint with us. Our team can then look into the situation in more detail, investigate what happened, and try to assist you with the verification issue.

Hello Jaroslav,

First of all, thank you so much for wanting to help me.

Honestly, I'm starting to lose track of the reason. I've sent documents multiple times, including vehicle registration, bank statement, credit card statement, tax assessment, and employee master data sheet, and also several times as other documents, such as PDFs, live photos, and scans. I even sent them to support again separately. Then, as usual, I got the response that it hadn't worked again. There's no basis for rejecting it, since the PDF is completely legible and everything that's identifiable with my address is there... I'm really reaching my limit.

Does anyone have any tips or suggestions on how I can finally get my money back?

I have filed complaints.

Hi, could you first explain what happened? Since you’ve already submitted a complaint, our team will look into the whole situation and see whether we can help. I really hope we can.

I have at MR BET

a payment of €500.00, which I requested on August 28, 2026.

According to the terms and conditions, payouts should be processed within 48 hours. This deadline has now been significantly exceeded, and the payout has not yet been made.

Since the matter has not been resolved despite my previous contact with your support team,

Only the same answers are given. More patience.

Of course, I understand. If the casino doesn’t explain what’s wrong, it’s hard to know what needs to be fixed. A clear explanation would be more helpful than simply rejecting your documents and asking you to resubmit them, especially when they’re requesting several different ones.

Let’s see what our team finds out and what can be done. Hopefully, we’ll have a clearer picture soon.

From what I can see, you haven’t discussed this with our team yet. I’m an administrator on this forum, not a representative of the casino.

Has the casino provided any more details about the situation or explained why you’ve been waiting for a month?

Were you asked to verify your identity, or was that not required?

Hello, I'm having a similar problem. Since August 17th, I've been trying to withdraw €59,080, but I keep getting stuck at the identification stage.

First they asked for a driver's license, then an identity card, then they wanted a passport, which I don't have, so then they asked for the identity card again.

Okay, how are things progressing now? Have they asked for your ID card again, and did they explain why they need it when you’ve already submitted it? That would be important to know so you can understand what’s happening and what you need to do next.

I see you’ve been going through verification since August 17. I was going to suggest submitting a complaint, but you’ve already done that, and it’s currently under review. I think that was a good step.

Just to confirm, you haven’t been able to withdraw any money at all, and you’ve been trying to complete verification since August 17—is that correct?

Hello, it worked in the past.