1 year ago
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I saw that you have opened a complaint about this problem. But please always answer the questions and try to describe everything necessary. If you write two sentences to 4 questions then it is difficult to help you with anything, because Dominika doesn't have enough information for your case to go further and we contacted the casino.
So you played with some bonus there, yes? Please send anything relevant to Dominika in your complaint.
So from what I understand you took the bonus, you managed to complete it and you wanted to withdraw the money and leave some amount in your account yes? But that didn't happen and you were immediately blocked?
If they haven't told you anything more, we'll have to wait and see what the team finds out. I don't understand why they blocked you and especially what was the reason for that, the best thing would be if the casino would comment on this whole situation.
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