ForumCasinosmBitCasino - general discussion

mBitCasino - general discussion

2 years ago by roger.bradley.995
|
3803 views 3 replies |
|
2 years ago
If you want to discuss anything related to mBitCasino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.
2 years ago

I want to share my extremely negative experience of playing at MBit Casino and explain my problem.


On May 19, 2022, I won 16045 DOGE at MBit Casino. However, during all this time I have not received my winnings. I was verified via Skype. They promised to respond according to the verification result within a day, but they sent a letter that verification is still in the process, so the result will be later. I never received an answer, and my casino account was blocked. WITHOUT EXPLAINING THE REASON. No one responds to my messages by mail. Apparently, they decided to pretend that I don't exist.


I won't even say how wrong and outrageous this attitude towards the players is. Okay, you blocked my account, but at least explain why. I really hope that this problem will be solved (although it's been 3 months), or I'll just find out why my account was blocked. I truly hope for the reaction of the MBit casino representative.


I have already seen similar complaints about MBit on other sites, so I also decided to leave a comment. On the one hand, it is a pity that people so often face unfair treatment towards themselves. Still, maybe it will become an indicator of quality and someone will pay attention to this problem. If the casino does not withdraw money, this means poor quality and disgusting attitude towards players. I would like to see this situation finally resolved.

roger.bradley.995
2 years ago

Hello,

I think that your account was blocked due to the verification and probably because of some further security checks. As far as I know, this can be very time-consuming, but I agree that the player should always be informed about the current state of "things" on some reasonable basis.

Sadly seems that the casino has failed at this point.

I ask you kindly to submit a complaint, just click here, it would be only in your best interests, allow our Complaint Team to learn what has happened and if it was fair.

roger.bradley.995
2 years ago

Unfortunately, most casinos do just that, they have many reasons to shift the blame to the player. It's part of their business

Automatic translation:

Join the community

You must be logged in to add a post.

Sign up
flash-message-news
Don’t miss any news from the gambling industry
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news