Maximal Wins Casino - general discussion

If you want to discuss anything related to Maximal Wins Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello

I received a bonus (received by email) - received free spins and converted the amount won from them - when I then wanted to pay out 200 euros - this was canceled - for the reason:

Sorry Monika, but the rules are clear. We recommend you make a deposit first and then you can get 200. lift up

On 08/24/21 I then (for the first time) deposited 20 euros in paysafe into my already verified account and then paid out the 200 euros as set out in the terms and conditions 1x.

Since then, this payout has the status: in process

I have already been informed on request that this can stay up to 7 working days until everything has been checked ...

I'm a little early with my request to you guru * but I have an uncomfortable feeling about this payout story,

I have adhered to all rules and conditions (there are many and I am sure that everything went correctly on my part - screenshots from the chat + emails are available)

May I ask you kindly for advice

Thanks very much

LG

Mon

Maximalwins is part of the Global Games Tech group that has Chilli 777 Mr Sloty 4 Crowns Casino Rouge Casino Winnercasino + others in their group. I played with them for a while but found too many anomalies in the slot I used to play so stopped. I did win a few times and got my money after about 15 days they say allow 21. I found there live chat rude and x50 wagering on bonuses to high. Also if you check where your deposit is processed you will find China Nigeria Azabyzan so I think they are a bit shady. If you go on Trustpilot you will find lots of dissatisfied players who claimed not to have been paid out, but as I said I got all payments due to me at Maximalwins. I also think the games are unlicensed from the providers

Hi, I've been doing the same since June 19, 2021. Still waiting. I was held up with statements like: could take up to 21 working days. Recently I was advised to wait until I received a confirmed email. I will probably be able to wait a long time for this, which I am already doing now. But the awesome thing is, they keep sending bonus offers and statements "We miss you". Cheek !! 😡😡😡

Awesome that a casino can allow itself something like that. In my eyes it is a fraud. I have been waiting for my payment since July 5th, now for over a week the same picture with bank transfer and nothing happens.

Then what does the casino say when you tell them that you've been waiting for 2 months for a withdrawal?

First it was coronavirus so the payout takes a little longer then you said that it takes time because it is a completely normal process to check everything (only strange at 300 euros it was just 8 days) and last but not least you have after I turned on casino guru and wrote that I was suspected of fraud in the finance department, but such information was never given to me but only appealed to my patience every time. Since yesterday, my account balance has shown 0 euros after my request from customer service what's going on, the answer was congratulations on my win, the processing is complete and the money is on its way to me. Now I'm curious if there's anything to it and if my money will even arrive

If it was sent to you bank account, it can take up to 5 business days.

As long as it is not on the account yet, I think nothing more. Has been put off and put off so often and nothing has happened.

I've been waiting for my payout for 3 months. I advise everyone not to invest any more money after a requested payout with this provider as long as the payout does not appear on their account. I haven't done so until today, although MaximalWin keeps sending me new bonus offers. Absolutely brazen club !!!!! 😡😡

First of all, I would like to thank Andrej and the whole guru team for their efforts. 👍👏

I am now a little certain about my winnings. I think I can forget the 4000 euros. "Maximalwin" accuses me of cheating. I'm mad at them! 😡😡😡

I had deposited 100 euros and got 100% bonus + 100 euros = 200 euros. I played with it and implemented the bonus 50 times = 5000 euros. The maximum rate of 5 euros was not and cannot be exceeded because the program recognizes this and displays it immediately. How am I supposed to have violated bonus rules now ???

If I now read that their license does not exist but may have been fictitious, I ask myself who is cheating on whom ?????

I have on October 3rd requested a payout of 900 euros and since then I have only received the answer that a payout can take 7-21 working days .. My payout is waiting ...

I am mega disappointed with this casino and would rather advise others not to invest money there ...

How do you know they're in the same group? Where did you find this info?

Then I guess you can wait until the 24th and contact them again if you don't receive the winnings.

Does anyone ever get the winnings from them?? I'm waiting on £1200 since the 2nd October. Don't get it why it takes so long

You will be very lucky if you get your money

As far as I can see, the casino has a very bad reputation according to our website. There are also many complaints submitted by players against the brand. You might be lucky, but it could be difficult to get the money from them 😕 https://casino.guru/maximal-wins-casino-review#tab=js-tab-reputation

I stop playing in there after seen how long it takes to get the money..

Was just wondering if someone had any payouts done before and how long it took.

I'm on 15 day today since the withdraw request

15 days, that's still the beginning - I've been waiting for a 200 euro payout since 23.08.21 - have a successfully verified account - made a 20 euro deposit - used a bonus * I strictly adhered to all bonus conditions - only 0.50 cents played and that in 2 different slots - and still (most recently today) I will be advised on every request that a payout can take more time - sorry but my game session was not so long that you could not have an overview there- I answer every regular bonus offer email with my standard sentence:

My payout  200.00 € has been in process since 08/24/21 - Pay out or finally justify properly why this is not possible - Checks don't even take 3 months with a single employee ! Please pay out

Every now and then come answer like:

We apologize for the inconvenience. As we can see in our system, the status of your request is pending. There may be delays due to the large number of requests my colleagues need to verify the withdrawal amount and banking process.

If everything went according to our terms and conditions, you don't need to worry. The review process can take longer than usual due to many different factors as we want to make sure everything was fair and there is no violation of the Terms and Conditions.

Thank you for your patience and understanding.

Kind regards,

San

Customer support team

Or:

Hi there,

Your payout is pending.

The reminder will be sent to our finance department.

I apologize for the long wait.

Have a nice day.

Kind regards,

Aleksandar

Customer support team

Or:

Your payout still has the status "Waiting".

We sincerely apologize for the delay, sometimes the withdrawal process may take a little longer than 21 days depending on the current withdrawal volume and banking process. There is a whole withdrawal process and certain steps that cannot be skipped so it will take some time to review all of the gameplay to verify that they have been followed from the start. And then there is the banking process, which unfortunately we cannot speed up.

Please be patient, your withdrawal should be processed early enough.

Thank you for your understanding.

....

Obviously, OUR REASONABLE FRAUD CASINO belongs on the BLACKLIST

In my opinion, no other website - EVEN YOUR CASINO GURU - should list this online casino further with you - with this you only support these criminals and many newbies fall for it.

How can you defend yourself? - my proposed solution is a class action -... but who does that?

Just because none of these legal

Steps are taken by the casino - the ignorant players may continue to pull the money out of their pockets - applause for that, I hope someone who has something to say will do something against you.

If anyone can tell me if I can contact the casino to report then I ask for an answer here

Thanks very much

Hi Moatline,

what you've experinced with this casino is quite usual and honestly, it's exactly the reason why we put so much effort in casinos reputation ranking.

We show even the casinos with very bad/bad/questionable reputation score plus other pointers to make players see what we and other players have learned so far about the specific casino. Plus, if there were any complains regarding the casino, all the players can see these right in the casino's card in complaints section so everybody has a very good chance of picking up a decent casino and check it's attitude towards players in advance.

Considering all these gathered informations, our player community has a fair chance of picking up a proper casino to play in.

I'm just wondering, did you checked Maximals Wins Casino's reputation and cons before you'd decided to play there, please?