Magius Casino - general discussion (page 10)

Hi I was playing and entered the with a balance of £95.50 before I even spun the game crashed with the error code 5015 and my balance was 10p. I informed then right away was told they would look into it they I bet it and lost but why would I make a bet of £95.40 unheard off then they said it was bonus money proved this wrong. This is the 5th day and still showing error 5015 they are still looking into it and they will email me.

Hi, so according to what you're saying, you made a deposit, basically didn't play anything, and the casino deducted almost your entire deposit, right? They said they would investigate, but they haven't gotten back to you yet, correct?

I would say that we probably need to find out what they say and then we can move forward.

If you don't hear from them this week, be sure to let me know and we'll try to help you.

Do you agree?

Yes this is correct

Yeah alright.

So we will wait few more days and if nothing will happen, complaint will be the best way.

Good luck.☘️

I requested a withdrawal 3 business days ago and today instead of seeing the money in my account, the casino canceled my withdrawal on its own. I have already made a withdrawal to the card account I requested. They told me it was a technical error.

Hello, I guess we shall see how quickly this withdrawal will be resolved. I imagine the outcome was a cold shower, but the error can be fixed, I reckon.

Good evening guys, I wanted to ask you what is the longest deadline you have waited for a withdrawal from Magius. I usually wait 15 days.

Hi, that's exactly how much we give casinos to pay out to players. So you've been waiting for your money for 15 days? Or did you just say that was the longest you've ever waited? 

The money still hasn't arrived! I've been waiting for 16 days with today! I don't know what's going on, if anyone can help me, I've already sent a message to support but they put me on hold for another 5 days, but it's not happening.

Brother, I've been waiting for 16 days to let you know.

I have already received a withdrawal but in 5 business days. Fastslots and casinoin put it in 5 minutes, friend. Also slot7 is slow but gives big wins at the beginning.

My personal manager assured me that all 3 withdrawals will be completed as well as the support team. It is a good casino but the 3 business days it says for the withdrawal is a big lie 5 at least and all this so that the player cancels the withdrawal and loses his winnings. Until the money comes in I play elsewhere.

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They are scammers, they are canceling my withdrawals to pass the time.

I still have a lot of money left in my pocket, but I'm not sure if I'll be able to buy it.

Oh man, luckily we didn't win anything over 5K and pull our hair out. A real scam

I’ve had a reply saying that there was no fault yet if I load the game the error 5015 if someone else loafs in they can play there is definitely something wrong.

You did well with the complaint request; I'm sure Jaro would recommend just this step to you.

Complaints also take some time to progress into a more active phase, so please stay patient. If there are no other issues, I believe the complaint will be of use to you.

I see; obviously the other player has been experiencing quite the same problem. Personally I also believe the casino pays out eventually, but for some players the process is time-consuming, and I understand many will consider this a poor user experience.

Hello, I'm sorry for stepping in, but I probably lost context here. Back then, Jaro asked, "So, according to what you're saying, you made a deposit, basically didn't play anything, and the casino deducted almost your entire deposit, right?" The answer was "Yes this is correct"

And now the casino explains that there were no errors in the round results. Something feels missing to me.

It appears that the casino investigated the outcome of the disputed round, despite your claim that you had not played at all.

Could you please help me understand the events better? Could you please share your understanding of the casino's email?