Magic Win Casino - general discussion (page 17)

Hello, today I tried to log in to my MagicWin account and it won't let me. I get an error message saying "incorrect email or password." I tried to reset my password and it says there's no account with that email address. I contacted them via chat and they told me the same thing: there's no account associated with my email address. However, I have numerous emails from this casino in my account over the last two years.

I had a pending withdrawal of approximately 800 euros for more than 6 months and I saw that they have changed the location several times:

URL: At first it was magicwin, then magicwin1, magicwin2, and now I see that it loads its page in magiswin5, magicwin247, magicwin77, etc.

They removed one of their betting providers, they were without a sports betting odds provider for approximately 6 months, and now, from what I can see, they have another sports betting odds provider.

I've had a Magicwin account since the summer of 2023 and in the last year I've hardly played. When they cancelled my withdrawal, I would place a bet on sports or casino games and then withdraw the money again.

Has this happened to anyone else? Please share your experiences.

Perhaps our complaint team could try to investigate this situation, I believe.

Please try to submit a complaint here and explain well what exactly happened.

What do you say? Will you try it?

Do you have any way to contact the casino?

Can, i play the bunnos

We only contact the casino within players' complaints, actually.

But if the casino doesn't respond, it's like talking to a brick wall.

It is, However, when the complaint is involved that the casino is motivated because ignorance means black points for unresolved complaints.

Has anyone any advice about what i can do. its been since 7th of april and my £2600 hasnt been paid . they use ai chat and ignore me . What shall I do 🙁

Hello, sadly, there is nothing you can do. Imagine this casino has Safety Index 0,6 out of 10. In my opinion it says it all. 🙁

Thus, in the future you should try more thorough research and be more picky about casinos you play at.

Do I assume correctly that you play outside UKGC-licensed casinos for a reason? If you live in the UK, you should stick with the license; it's safer.

Hi I have tried withdrawing £90 and I had to wait 2 and half months then they cancelled it and moved the min withdrawal to £100 to I got the £100 up and now I’m waiting again I requested the withdrawal on the 31st of July it is now the 14th September can u please help thanks

Hi. I’ve moved your post under the relevant casino, so you can also take a look at its Safety Index. It’s currently below 1, which is obviously very poor, so I would keep my expectations of getting the money quite low.

How did you actually come across this casino in the first place? From what I can see, you’ve been trying to withdraw for quite a long time, and then they increased the withdrawal limit you had to reach. That’s certainly not something I would consider normal behavior from a reputable casino.

I also have serious doubts about whether you’ll eventually receive the money, especially since the casino doesn’t seem to be responding to us either.

If you decide to submit a complaint and the casino continues not to cooperate, it may ultimately end unresolved. In that case, the casino could receive black points and its Safety Index could drop even further.

Hi still waiting with the same withdrawal from the 31st of July the stress it has caused I have been in hospital over it and had surgery I told them this and they just keep saying it will be with u soon I really don’t know what to do

I’m sorry to hear you’ve been in hospital and had surgery. I hope you’re recovering well. Please put your recovery first and, if the stress feels overwhelming, speak with someone you trust rather than carrying it alone.

After waiting since July 31, another "soon" without a concrete explanation offers very little reassurance. Have they identified anything actually preventing the payment, or are they simply repeating that message? Is your £100 withdrawal still showing as pending?

Did you manage to submit the formal complaint we discussed earlier? I can’t promise it will recover the money, especially given the cooperation concerns I mentioned, but that is the route through which our complaints team can assess the case. You don’t need to keep chasing the same chat replies throughout the day.

Hi

I have been using MagicWin from the Month of May. I have won multiple times and successfully withdrew my winnings. But slowly I started losing money. I request account closure when I lost nearly £3500. But they did not respond. They gave me Cashback to trigger my urge. I started it again and won some money then after I lost so much money. I started to request for account closure every time I lost money but no response. As of now I lost £27000 still no response from then and I cannot control my urge. Is it possible can I ask my bank to get back at least some of money as you said earlier we can raise visa dispute/ scam with bank. Thanks

I’m not sure how to file formal complaint where do I file the complaint please if u could send a link I would really appreciate it thank you very much for the well wishes I’m feeling better and better each day

It feels like I’m talking to an ai as I get the same 5 people over and over I get put through to meant to be management but they give me promises that it will be done soon but nothing happens

What concerns me most is that you say you cannot control the urge to gamble and your requests to close the account have gone unanswered.

When you first requested closure, did you explicitly tell the casino that you had a gambling problem or couldn’t control your gambling? When was that, and was the cashback offered afterwards? The wording and timing matter when assessing whether the casino failed to act on a responsible gambling request.

You can ask your bank what options are available, explaining the transactions and circumstances accurately. However, another player’s successful chargeback doesn’t mean your gambling losses can also be refunded.

Please don’t rely solely on the casino to stop further play. Consider BetBlocker, which we cooperate with, to help restrict access to gambling websites, and ask your bank about gambling payment blocks. GamCare also offers free, confidential support on 0808 8020 133, available 24/7. You don’t have to manage these urges alone.

I’m glad you’re feeling better each day. Unfortunately, being passed between support and management while receiving the same promise still leaves you without a meaningful explanation for the delay since July 31.

Your complaint has now been submitted, so you don’t need to complete another form. Please follow any questions or updates there, and you can also mention any new developments with the withdrawal.

Our complaints team can assess the case, although I can’t promise payment given the cooperation concerns we discussed earlier. In the meantime, you don’t need to keep putting yourself through the same support conversations throughout the day. Your recovery deserves priority.

I really appreciate it tyvm