LuckyWave Casino - general discussion

If you want to discuss anything related to LuckyWave Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

i signed up a few weeks ago and since have spent £600 last night I put £100 then another £100 then £50 then £70 each time I was rewarded with Saturday 50 free spins only won few quid on each go, any way I was playing £1 a spin and got to £457 I then played a bonus game for £60 and won another £130 so I took it down to £530 withdrew £500 and payment got cancelled was playing the other £30 and after 5 mins message came up account been suspended look at balance and I was deposited my £70 I put on, due to the terms I should of not played the £60 bonus as I did I was breaking the rules so they took everything from me and just gave me my £70 back this is so wrong as I had a balance of £530 what can I do to resolve this matter as they don’t care I was on live chat for two hours

This whole situation seems quite complicated, I could say. It is good that you submitted your complaint then. Our team will review it soon, and then we'll see what can be done.

Please stay patient, and you will be informed about any next steps.