Luckynova Casino - general discussion (page 2)

I agree with you. I also like to play online casinos more

Guru, I am unable to complete my KYC verification on Luckynova. I was completing it but I was missing a document that I didn't have at the time, so it was half done and it's been weeks since I can no longer access the KYC page to finish the verification process. Can you help me please?

I already talked in the chat where they tell me to talk to data protection by email but they never answer my email. One pushes the other and my account is still frozen because I don't close my verification.

How long have you been waiting for a response for that mail? I suppose there is no dedicated module for verification within the casino and that KYC procedures are done with a third party like many casinos do, right? Did you sent the required document to the respective department already or you just contacted them for more information? If not, try sending them a mail with your document and then contact live support to notify them the document is already sent, maybe this helps speeding up the verification

OK. I'll try that.

It didn't work out so far, I've never seen a casino so disinterested and so slow with customers. Looks like they're making fun of me, sorry. The hard part is that I can't even close my account there!

File a complaint, I think you already waited enough, maybe a public complaint makes them check the document. If you have a balance in your account don't request a closure, don't give casinos easy money, the verification will still take place even if you close your account if I'm not wrong but it will slow down the matter even more. By the moment I would just recommend filing a complaint for a delayed verification: https://casino.guru/complaints

Sunsetgaze has described everything correctly and I think there is nothing more to add. Starting a complaint was a good move, as neither live chat nor support are helpful. 

Anyway, our team will try to help you and we will see where this situation goes. 

If you managed to upload documents or got a reply from the casino with some new information, feel free to let us know here on the forum, as well as Petronella in the complaint section. 

I wish you good nerves.