LuckyMate Casino - general discussion

If you want to discuss anything related to LuckyMate Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Played here for the first time and after trying to withdraw £80 I'm told that it was rejected by my bank and they are asking for a copy of the bank card and statement showing the transaction, then they will send via bank transfer.

Tbh was treated initially the same by daytona spins so this is a big warning.

Only played as could see registered within UK.

Is it right that they can't send my withdrawal back to my card?

It can happen that a card works for deposits but cannot receive the withdrawal back, depending on the bank, card or payment processing setup.

So the casino offering to send the £80 by bank transfer instead wouldn’t necessarily worry me on its own. Asking you to verify the card and show the relevant transaction can also be part of confirming that the payment method belongs to you before they use a different withdrawal method.

According to our current information, LuckyMate does hold a verified UKGC licence as well.

I’d follow the verification instructions for now and see whether the bank transfer is then processed. Just make sure you send any card or bank documents only through the casino’s secure verification channel.

If they keep adding new requirements or the withdrawal still doesn’t move afterwards, let me know how it develops.