LuckyLouis Casino - general discussion

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I made a deposit at luckylois casino and did not choose any bonus. I won €500 but now I can't withdraw it because they ask for account confirmation again even though I confirmed my account years ago. I have sent an email to customer service, but there is no response at all. Could you please help in this matter.

Hello!

Even though I'd love to help, I fear you just have to pass this verification again. Some documents need to be up to date, so this "update" verification takes place from time to time.

Have you already provided all requested documents, please? If so, since when have you been waiting for the response?

I'm trying to understand whose turns it is for the moment.

Kindly let me know.