LuckyHills Casino - general discussion (page 3)

What do you mean by "not being able to help"? So you're telling me you serve as a public platform for player protection, but you can't help me in this case? You have the option, in the case of an obvious fraud attempt, to escalate the situation and file an official complaint, or, as a large platform, to contact the portal and threaten them with public defamation. Instead, you're just letting these criminals continue? Or how am I supposed to understand this? This will greatly influence what my next step will be.

I'm referring to the information provided in the complaint. I understand it was unexpected. Yet here on the forum I was more or less preparing you for that situation. We are not a public platform for automatic player protection; we mediate cases between players and casinos based on grounds we can cover. We don't threaten anyone. This is a sad situation beyond our control, which is why the complaint has evolved the way it did.

"If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress."

I respect your interpretation, but that's not what you have been informed about.