LuckyHills Casino - general discussion

If you want to discuss anything related to LuckyHills Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Luckyhill very very verygood

Really, what's so good about casinos?

I've seen that quite a few user reviews go for this casino. Is there a reason to praise this casino on the forum?

Maybe you should say more about your experience.

Hello I wanted to ask the experts a question. I was a Winspirit player but self-excluded permanently because I didn't like a lot of things, but there were also a lot I liked. I wanted to register at Lucky Hills, and before I registered, I wrote to support asking if they were affiliated with Winspirit. They told me they were independent. My question is, if they are affiliated and I start playing here, and if I ever win, won't they try to fool me into thinking I was a Winspirit player and self-excluded? Thanks for any correct answers, experts.

Hello, unless it is clearly stated somewhere in the Terms and Conditions that if you self-exclude from one casino, it will also apply to others in the group, you should not have any problems. 

If you also wrote to them and they replied that there would be no problem, be sure to take a screenshot just in case. 

However, if you provide all the correct information and verify your account, you will be able to make a deposit, so you should also be able to withdraw your winnings.

If there is a problem, you can contact us.

Thank you

I must report that the Luckyhills casino is cheating its players.

The casino is refusing to pay out the winnings.

I won a total of €15,000 with €100 of real money and no bonus. Then I successfully verified my player account. After that, I requested the first two withdrawals.

After the withdrawal request, the casino, without giving any reasons and at its own discretion, blocked my player account, confiscated the winnings, and refunded the €100 deposit.

The casino referred to its terms and conditions on section 12.18, which states that the casino can, at its own discretion, block the player's account, cancel winnings and refund stakes.

This is fraud

I advise everyone to avoid the casino.

I didn't use a VPN, I played without a bonus.

I have saved all the evidence via screenshots.

I have contacted a lawyer.

Hello,

When presented in this manner, one may genuinely feel as though they have fallen victim to fraud. Casinos usually act like this when they suspect fraud on the player's side, which does not mean you actually did something. This is the overall approach and certainly can be challenged to find out more.

However, I get what you are saying and would like to know what exactly happened, so please keep us posted. if you don't mind.

I have not committed any fraud and I have repeatedly inquired at luckyhills-de.com as to why my player account was blocked and my winnings confiscated.

I always get the same answer from the casino:

The casino referred to its terms and conditions on section 12.18, which states that the casino may, at its own discretion, block the player's account, cancel winnings and refund stakes .

However, I have hired a lawyer in Curacao.

I did not commit any fraud. I registered normally, deposited 100 euros with my credit card, and consistently won 15,000 euros playing Book of the Fallen by purchasing free spins.

I successfully verified my player account before the payout.

After verification, I submitted the first two payout requests.

Danscu simply blocked my player account at the casino, citing terms and conditions 12.18, and refunded my €100 deposit.

I only played with real money and without a bonus, I didn't use any tricks, nothing.

If you want, I can post all the evidence here.

There is a problem with this casino group. It is sister casino to winspirit and they robbed a played of 1 million dollars and have 3.2 rating

It seems this group will pay smaller cashouts under $3000 but anything above that they seem to just close player accounts and not pay

Okay, thank you for the follow-up. I would suggest complaining but if you prefer lawyers, that's perfectly fine. Maybe sticking with GGL-licensed casinos would be better in the future, because in cases like this, locally licensed casinos actually need to be very clear and transparent to avoid GGL's investigation. In my opinion, it represents a huge advantage for any player from a clearly regulated market.

Sadly, it did happen. The complaint is here if anyone is interested in details. Your keen eyes are greatly appreciated.

There's a lawyer in Curaçao who specializes in this kind of thing. He takes action against online casinos in Curaçao that cheat players.

Why am I being charged an additional fee on top of my deposits??? My bank doesnt charge me its coming from LuckyHill.

Hmm, that would probably be the best question to ask them. Do they use a third-party payment provider for their transactions? Try asking where the fee comes from. Alternatively, there might be something about it in the Terms of Service, and if you find out, feel free to let us know what you discovered. 

Not sure why it says players from Canada are accepted when registering, you must choose your country and Canada isnt even an option....and without chooseing your country of origing you cannot continue.

Hmm, would be great question for casino live chat. Did you try to ask? I checked restricted countries and Canada wasn't among them. So that's the reason why we don't have it stated in our review.

This casino is a scamming casino Dont trust thrm

What experience do you have with them?

Can you please explain why they are scamming casino please?