Luckyhand Casino - general discussion

If you want to discuss anything related to Luckyhand Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

The casino has limited my bets (apparently they have set limits on my account) and now I can't make a single bet in any game.

The support replied that it was their "downtime" and that they were working on solving this situation (I have not been able to play in their casino since November 12 and the problem has not been solved yet). They told me that it was not just me who had this problem, but all players had this problem.

So I would like to know if anyone is currently playing at this casino or just has the opportunity to check. Can you bet on slots now? I want to know if this is really a problem for all players or just me...

@ mmgg33441

I saw your review

Tell me, in the end you still haven't received the withdrawal of funds?

and tell me, can you check if you have such an opportunity, whether you are able to play now (do spins in slots) in this casino (not on a demo, but on your balance, any bet, even 0.10$)

Hey, thank you for this information. I will try to ask our data team if they could check out whether there has been some issue happening at this casino.

May I ask if you have still any money in your account, and if you tried to withdraw it perhaps?

Yes, I still have money left in my account.

And yes, I tried to withdraw money.

But they never came out for me. The first request for withdrawal was on November 14 and on November 20 it was cancelled with the note "payment error". I asked the reason in the chat, they immediately told me that it was my bank's error and that I should contact my bank, but this is absurd, because I tried to withdraw money to cryptocurrency. I never found out the reason. On November 20, I created a new request for withdrawal (also to cryptocurrency) and I still have not received the money. Although they claimed that withdrawal to cryptocurrency is carried out very quickly, usually on the same day.

By the way, my account is verified.

Well, there are still two problems - I can't continue the game because my account is limited and the money hasn't been withdrawn. So far, all this looks very suspicious.

I can see that our team is already working on your complaint, so hopefully we'll have some updates soon.

They will try to contact the casino soon, and hopefully we'll get an explanation regarding your issue.

If you have any news, please don't forget to post them here.

If possible, could you check if you can play their games (slots)? I would like to know if this is a problem only for me or for all players on their site...

I'm sorry, but it is not possible for me to play at the casino.

Maybe there will be someone else from our users who will come to comment on this.

Has there been any news regarding your complaint?

Yes, the representative said that the withdrawal will be processed within 1 business day, but apparently this is another scam. The status of my payment has not even changed, since the 25th the status is "Approving payment"

I still received my withdrawal, but they still haven't given me the opportunity to play, and they don't even say when they'll do it.

It is great that you got the money, and we will wait for the explanation from the casino regarding the games, then.

In general, it looks like this is indeed a technical glitch, so the fact that I got my money is good.

I hope that the casino will solve its technical problems and restore the smooth operation of its project. Because visually and technically - this casino is very good in my opinion

I'm happy to see that you received payment! I would also like to know more about the technical issue, so do tell us more once you have an update. This is especially important given your strong affinity for the casino. 🙂

Enjoy the weekend!

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