Hi, did you contact the casino and write to them that you have a problem where you can't play games? Regarding verification, did you send them documents, and if so, how long have they been verifying them?
Please let me know. 🙂
This may mean that your verification is not yet complete, so you need to be patient.
How long are you waiting for it to finish?
Are you in touch with the casino, though? What is the reason for all this?
Our complaint team will look at your case as soon as possible, so just please stay patient, and we'll give you more information about what to do next.
Hi I have been waiting now for a while and it still shows me the same there still has been no progress msde
I apologize for asking a potentially silly question, but have you tried using email? It's not obvious, so I just want to be certain, because I could not find any email mentioned even in the responsible gambling instructions.
Do you have any? Have you ever received any email from this casino?
I see, though, that you haven't replied to the questions in the complaints thread either, though.
We won't be able to help if you don't do so.
Great, I see you've already replied. I hope we can move forward with the process and that it will eventually be resolved.
Hi there.. I wish to download the app but I can't seem to find it anywhere.. Please advise how you downloaded it.. Mine is refusing
Hello there, what appears to be the issue, and can I try to assist you in any way?
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