Lucky Wolf Casino - general discussion

If you want to discuss anything related to Lucky Wolf Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Does anyone have an Idea how long Luckywolf takes to Verify your account/FICA details. I have been waiting 4 days and the Current Verification status just shows - Processing.

I cannot access the account or anything because of this.

Hey there,

I wish I had the answer for you...I checked out the sources and could not find even a single user review, which would help. Honestly, this casino is - based on its review score - not very safe.

https://casino.guru/lucky-wolf-casino-review#tab=js-tab-reputation 👈

So, it appears you are quite a pioneer. I'm sorry.

I suggest you keep us posted about your progress, just in case.

Thank you for taking the time to respond. I will advise if resolved.

Thank you Roberto at Luckywolf for contacting me and resolving the issue with my account.

So it was pretty quick. How did you manage to sort it out in the end? 🙂

I opened a new account and sent them some messages through that account, they linked it up with my account and sent me an email. sent new documents and all sorted

Hmm, in that case, I would be careful if a similar problem occurs some other time in another casino. Because if you create another account it can have a negative impact and the casino can accuse you of multiple accounts. But if it was okay in this case, then I'm glad you were able to resolve it. 

Take care. 😊☘️

Hi. I've been waiting for almost 4 days now and still it shows processing. I messaged them and they told me I should wait 48h. It's been over 48h. I still have credit in my account and can't access my funds. Is there anyone from lucky wolf that can assist verify my account.

Hello.

To be honest, no one working outside the casino may help you verify your account. It is sad, but the KYC may take some time and many casinos do not perform this task during the weekends. Could also be the case, I guess.

Has the verification started yet? I hope the only thing needed is someone to approve your documents.

According to the review 👈 our specialists do not consider the casino to be very fair and effective, so please stay in touch. Just in case....

How long does it take for Lucky Wolf Casino to verify my account? I tried to withdraw a prize and was prompted to verify my account even though I'd already withdrawn prizes before.

Hi, it is possible that if you have already made multiple withdrawals and you have not yet been verified that the casino has taken this step. Most of the time it happens the first time you make a withdrawal or like you have now. 

Anyway, I don't know the answer to your question, it's individual. Some casinos can check everything in a day, some can take a week. Wasn't there anything written in the terms? Didn't you try to ask them about it? What did the casino ask you to do?🙂

Hello, it's been almost a month (May 8th would be a month) that I've been waiting for account verification, the terms and conditions say it doesn't take more than 5 days, and it's been weeks now, and I haven't received any response about that.

That is a really long time for the verification to be done indeed.

Have they explained this delay to you anyhow? Or not at all?

Have you provided all the necessary documents, please?

Unfortunately, the safety index of this casino is pretty low, so let's see if they will communicate with our team regarding this issue of yours.

Yes, I have provided all the documents they asked for, a photo of my ID and a selfie. They don't respond to my emails, they don't respond to me on Telegram or Twitter. I've had account verification like this for a month now, and it won't let me access support because the account verification is on.

Then I really hope that the casino will communicate with our team regarding your complaint.

It is really way too long to wait, really.

Hello, i need help with knowing why my account verification is taking so long. This site really needs a live-chat option to assist first time users. it's really upsetting and frustrating.

Hello, it sounds frustrating indeed. The same applies to this thread. Did you browse? 🙁

Well, they announce that in live chat they typically respond within 12 hours...

I am hesitant to estimate the time required for an email exchange. However the email is: [email protected]

Please help, my withdrawal has been pending for 2 days now. it never took this long before.

Greetings, how long have you been receiving withdrawals from this casino so far, when it never took more than 2 days? Is this the first time the casino has had any delays and have you asked them about it?

Still, I think it would be best to be patient because two days is still nothing and if they have paid in the past, then I would wait to see what happens in the next few days.

Will you manage it and get back to me with an update? 🙂