Just an update. The CEO got in contact with me and told me he personally has processed my withdrawal. He has closed my account but understood the situation and apologised.
this does show genuine commitment to players and a legit CEO.
Thank you for passing this along. I wish more CEOs were like this one.
Respect!
Casino is an absolute scam do not play here if you enjoy a casino with integrity
Hi, could you at least give a general description of what happened to you in the casino? Maybe you could help other players in the future.
hello Jaro,
Kindly check his complaint and check with your colleague Veronika. we already provided all the documents that support us and she investigated and closed the complaint. Player has an aggressive attitude and all his complaints are fake and trying to damage our reputation.
Hello, we appreciate the details.
On this forum, every player may read the complaint in question and form an opinion about the situation.
https://casino.guru/lucky-whale-casino-player-s-withdrawal-is-delayed-2
Not every player is the same, I wager. 🙂
Player has an aggressive attitude when he learns that lucky whale plans to steal the money he just won.
You are a pathetic excuse for a casino and should be shut down immediately.
Forced adding a bonus to a players account after he wins is a brutal way for a casino to act.
As far as damaging your reputation, Lucky Whale you don't even deserve a 5.4 out of 10. Basically you should be about 1 out of ten
I deposited 100$ then lost it no bonus
I deposited another 100$ no bonus
Hit a reactoonz all pink for a ot 900$
Then when I went to withdraw my winnings I was met with a wager requirement
When I asked customer service what was going on they proceeded to tell me that I accepted a bonus... so I then became angry, and called the casino some bad names. So they used that as a reason to close my account and steal my wings.
And Veronika seems to think they are justified in their fraudulent ways. Maybe she is on the take?
All his complaints are absolutely 100% true and verified.
Your are a scam casino! Stay away if you don't want to get robbed
I deposited 100$ then lost it no bonus
I deposited another 100$ no bonus
Hit a reactoonz all pink for a ot 900$
Then when I went to withdraw my winnings I was met with a wager requirement
When I asked customer service what was going on they proceeded to tell me that I accepted a bonus... so I then became angry, and called the casino some bad names. So they used that as a reason to close my account and steal my wings.
And Veronika seems to think they are justified in their fraudulent ways. Maybe she is on the take?
Veronika wrote in the summary that you activated the bonus according to what I have seen from the complaint. If she had proof of this, then it must have been backed up by the casino and they sent her what was needed.
As far as rude behaviour is concerned, by all means, whatever the problem, try to deal with the situation with a cool head, even though it may seem that the casino would be unfair. When they close your account, I think it's justified although they probably shouldn't take your money on that basis. But you have the option of contacting us and if you think that everything was fine on your part, then there is no reason for you to escalate things like that. As you can see, it hasn't helped anything.
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