Lucky Whale Casino - general discussion (page 2)

Hello, so that's interesting and I'm quite curious how it will turn out in the end. As long as you are not playing from a restricted country it should be fine and we will see what the casino has to say about this situation.

Could you let me know when you know more please? 

Of course, I tried to check the casino's Safety Index, which is quite low and that is one of the reasons why I will be impatiently waiting to see what they tell you.

Have you seen it before you played here?

I will keep you updated, I have not seen the saftey index but I have seen trustpilot reviews which are mostly pretty good. I have done some research and they are in good standing with licensing ect. I’m quite nervous waiting as it is quite alot of money, but like I’ve stated I’ve done nothing wrong in their t and c as I’m in a country where it is legal to play. They use a system called sumsub which automatically verifies customers and it was during this process that United Kingdom is not accepted for kyc.

Thank you for your reply. I hope that nothing will cause problems and you will get the money and the verification will somehow pass. 

I also appreciate that you at least looked up some information beforehand, which is always a good thing. 

We'll see how it goes from here. 

Good luck.☘️

Thank you, I’m hoping they will accept it if I just send my proof of ID ect to their email just to prove I’m of age to play ect. Hopefully this will be sufficient otherwise it puts me in a sticky situation. I’ll keep you posted

My only other problem is that on their telegram app it says "no kyc" so that’s made me abit weary. I can only wait and see now, I’m not to sure how long it takes for a response but I hope it is soon.

I think the casino often wants more for verification but let's be surprised. 

Yeah Ofc, I’m willing to send any documents they need really to verify me. Just as long as I get the withdrawals.

I believe it will be positive and you will pass the verification. If you and chat are dealing with this situation and they tell you it should be OK, I hope it will be.

Hopefully yeah, I mean it does say "no kyc casino" but I understand certain circumstances. I’d just like to know today it feels like impending doom haha.

Is there anyway to get them to respond to this forum?

I completely understand your feelings, I would probably feel the same way and therefore in such uncertainty.

As for the casino's answer, they don't have an account with us, so it won't be possible. 😕

Yeah well I’ve spoke to live chat again and they have said the team is working on it right now so hopefully a response soon. My account isn’t closed or anything which is a good sign. The live chat team are actually being very helpful so that’s a positive. I think if they can swiftly give a good resolution here based of the facts I have not done anything against the t and c then it shows they are actually a fair casino

I'll be glad if that's the case and nothing unexpected happens. Considering the safety index we talked about, it would be a pleasant surprise for me.🙂

May I ask where this saftey index is?

Hello!

Well, it is right here 👈 however, you may need a VPN to access it since the UKGC brightly forbids us from showing offshore casino reviews to players from the UK. In my view, these restrictions only cause harm to the players, as they frequently attempt to make deposits in casinos without a chance to consult professional reviews...

Just saying.

Let's hope the situation is not that bad. Keep us posted. 🙏

Well yeah let’s just say I think the safety index is correct this time. I haven’t heard back from them yet about a solution just the same "we will contact you when we have an update". Don’t think it’s looking good if im honest.

Yup I was correct, got an email saying they are not giving me my withdrawals as I cannot complete kyc. Although I have evidence of their live chat agent stating I can play as I’m in an eligible region. Looks like I’ll have to get gaming authorities involved.

If you have screenshots and such, I would try to file a complaint with us. If they didn't stop you right away and tell you to play there and that you could withdraw and pass KYC, then it wasn't right of them. 

I'm not saying it has to be resolved, but if our team thinks you're right and the casino doesn't try to deal with it, then they'll get black points and the safety index will be even lower. You're going to alert the other players. 

You think you're gonna go for it?

yes, how do I go ahead with it. I’ve also got proof via trust pilot that they have paid lower amounts out to other "black listed" countries without asking for kyc, it seems that as I made so much they just straight up refused to pay out.

Well, let's see what can be done. 

Just click on this link and fill in what the form asks you to do. 

If you don't know what to expect from the complaint and the whole process, you can find it in this guide.

Good luck. ☘️