Lucky Star Casino - general discussion (page 3)

I saw the complaints, but the casino didn't write or respond to any of them, that's why I asked.

I saw the complaints, but the casino never responded on the forum or showed any sign of life, that's why I asked through this channel.

If I may say a few words, casinos usually do not comment on active complaints on the forum. Sadly, some casinos do not respond to complaints. I'd say we have to wait until the timer runs out; hopefully, someone will cooperate soon enough.

Dear Radka, I think the same, that Lucky Star won't appear or cooperate, but well, I hope Matej categorizes it on the blacklist and lowers its reputation to zero for allowing self-excluded players to continue depositing in its casino.

Hello, I know. We discussed those casino practices on the regular call recently. I'm sorry to see they do not care. However, as far as I know, the reputation won't be ultimately set to zero. The casino will be awarded black points based on the disputed amount and additional penalization. You'll see that in the complaint if the casino won't respond.

Don't play at this casino, it's a guaranteed scam. It doesn't offer protection to self-excluded players. See my case in the complaints section; they're a fraud. If you have a problem, they don't respond or refund your money. It operates without a license; it's a GHOST casino.

I'm sorry it turned out this way and that the casino didn't respond in the end. I don't know if there's really anything else to add; just look at the complaint.

Situations like this always leave a bitter aftertaste.😕

Despite receiving 880 negative points, Luvky Star still has an above-average rating of 7.3, as before. Why hasn't its rating been lowered?

Because, according to our processes, the rating is always displayed as new on Wednesdays. So it should be updated on Wednesday.

They're delaying the withdrawal, they said I need to divide the amount by a smaller amount and reapply, and after that they still haven't paid, I don't know what to do.

I can see that the casino asked you to split your withdrawal into smaller amounts. How long have you been waiting for your money, and when did you submit your first withdrawal request?

We give casinos 14 days to process a player’s withdrawal. I would count this period from the date of your original request, not from the later requests you submitted after the casino instructed you to split the amount.

If the casino requires players to divide withdrawals into smaller amounts, it should explain this immediately or clearly state it in its terms. If you do not receive your money within the 14 day period, you can submit a complaint with us, and our team will try to help.

Thank you, at the moment I have again, at their request, cancelled the application and submitted two new ones for 400,000 won and 250,000 won and am waiting, they are still writing all sorts of nonsense without giving clear answers

You can wait a little longer for now. I believe I have already explained everything you need to know at this stage.

If you approach the 14 day mark and still have not received your money, you can submit a complaint with us, and our complaint team will look into the situation.

Hopefully, that will not be necessary and you will receive the money soon. Good luck.