Lucky Star Casino - general discussion (page 3)

I saw the complaints, but the casino didn't write or respond to any of them, that's why I asked.

I saw the complaints, but the casino never responded on the forum or showed any sign of life, that's why I asked through this channel.

If I may say a few words, casinos usually do not comment on active complaints on the forum. Sadly, some casinos do not respond to complaints. I'd say we have to wait until the timer runs out; hopefully, someone will cooperate soon enough.

Dear Radka, I think the same, that Lucky Star won't appear or cooperate, but well, I hope Matej categorizes it on the blacklist and lowers its reputation to zero for allowing self-excluded players to continue depositing in its casino.

Hello, I know. We discussed those casino practices on the regular call recently. I'm sorry to see they do not care. However, as far as I know, the reputation won't be ultimately set to zero. The casino will be awarded black points based on the disputed amount and additional penalization. You'll see that in the complaint if the casino won't respond.

Don't play at this casino, it's a guaranteed scam. It doesn't offer protection to self-excluded players. See my case in the complaints section; they're a fraud. If you have a problem, they don't respond or refund your money. It operates without a license; it's a GHOST casino.

I'm sorry it turned out this way and that the casino didn't respond in the end. I don't know if there's really anything else to add; just look at the complaint.

Situations like this always leave a bitter aftertaste.😕

Despite receiving 880 negative points, Luvky Star still has an above-average rating of 7.3, as before. Why hasn't its rating been lowered?

Because, according to our processes, the rating is always displayed as new on Wednesdays. So it should be updated on Wednesday.