Lucky Star Casino - general discussion

If you want to discuss anything related to Lucky Star Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Sir, this site is not sending my withdrawal and moreover I am not getting any reply from the chat support. They ask me to mail them if I ask anything.

I had also sent an email and they had asked for the documents, I sent them all documents but till now neither have I received any reply to my email nor has my withdrawal process taken place.

Please help me to getting my withdrawal sir 🥲

Total Amount is this Site 65,0000 Inr

I can see that you have already submitted a complaint regarding this issue of yours, and our team informed you that we need to wait 14 full days before we intervene.

Please know that it is a standard procedure, and surely keep us informed about any updates if you get them.

This is your first withdrawal attempt at this casino, right?

No my first withdrawal recieved successfully but this time they are not processing.

It's okay, I will wait for 14 days.

Hi!

In that case, I would like to believe this is sort of a temporary complication. Hold on; we shall see what is going to happen. And of course, talk to us here anytime you like. Sometimes waiting patiently is the most challenging part, so we are here.

It looks like this casino is not taking Australian players? I can see in the description it says accepts, but it says forbidden once I visit the link

Yes that's right, I'll have our team check it out and fix it because it looks like that's the case. 

Did you want to try playing here?🙂

Yes I had a look but yeah, at playing but yeah could not access the site

Good of you to share this, such information is important for us, so thank you. 😉

Luckystart Casino is really great: fast deposits, friendly staff, fast payouts – simply superb!

So, tell us more about your whole playing experience, please.

How long did you wait for your withdrawal?

How did the support help you?

What are your favorite games there?

This casino is a complete scam. I created an account and deposited through crypto. It was deposited successfully but they just didn't make it shown in my account. I am texting them every day and they pretend to be trying to do something or help me, but in reality they are not doing anything and are making a very simple thing so complicated that I have to give up my money. However, it was my first deposit, they ate my money right away. Stay away from them, they will scam you and take your money.

Hello i am making an enquire because of the misunderstanding which i was led to by the casino and its security team.So basically i was fully verified on luckystar,i was making betting normally, withdrawing funds like an usual, but on 15th november i have received an email from the security team of the luckystar that i was needed to make a new verification of my account, i have attached all the needed screenshots please see them.Now i have this type of situation, the security team required second verification which i am waiting for, also the answer which i am getting from the security team is to wait for the verification to be finished and the verification takes up to 14 days and today it passed 16 days already from the second verification submitting, so every time i ask them whats going on the answer is still the same nothing more-"Please wait while the verification process completes".

I dont really understand why am i required to verify my account second time? why is casino not answering my mails normally as they should and why are they not giving me final answer after 14 days of wait. I have attached all the screenshots for a proof from my side. Please let me know if you will need something additionally.

Hello,

And how long have you been struggling to make the deposit visible, please? Certainly, they should try to resolve that as soon as possible, but when you believe they are not doing anything, it may also depend on time, I suppose.

Since December 17. I texted them almost every day and they pretend that they are concerned with my issue but in reality they do nothing, just lying shamelessly and copy pasting answers

Hi there,

those situations require a lot of patience, I'm afraid. 🙁 Makes sense that from the player's perspective, there is no need for the second verification, but that is only one side; someone in the casino obviously believes it is needed.

I suggest we wait for the resolution and if the outcome would appear unfair to you, once the casino's investigation is done, we may look into that.

To be honest, first of all, we always need to know the casino's resume. Try to hold on, please; there is still a chance the result will be positive.

What else should i wait for? i said 14 days have been passed as the deadline of the verification procedure, after all you are not getting the whole picture i suppose.How long i should wait for the verification to finish up, i mean i already have passed one time if there was a problem with me or my account they couldve just blocked me for the first time and in which situations does security team response same sentence 8 times in the row?

Oh, that's quite some time. From my experience, chat operators, for example, will almost always provide copy-pasted answers because operators usually have no way of finding details for you. Real problem starts when eve the support does not provide updates, because that usually indicates that little progress has been made. 🙁

I would love to help you somehow, but since we are unable to affect issues with payment providers, I fear that even the complaint won't be of much use to you.

Perhaps it wasn't obvious, but based on what you described, the casino has yet to reach a conclusion. I understand the nature of your question, but I'm assuming you already know the answer: you are waiting for the casino's final decision.

I'm not saying this is ok, but to me it seems like how the things stand right now.

I can say that casinos behave in this manner when they suspect an individual or a group of players of fraud. In those cases, the player receives no explanation and his or her account is frozen.

I understand that, whatever the cause, this is a difficult situation, but once a thorough investigation of your account began, there was little to do.

They could have the same issue I identified in your previously closed complaint, for example. Your account could be flagged.

Because none of us knows anything for certain, we are only discussing possibilities here. Feel free to try the complaint again.

The thing is that money was successfully deposited on casino. (I will attach screenshot from casino) But it did not show up in the currency which I chose when I created account. And they are saying that I should choose USDT from currency options, but there is no USDT at all. I check it from different devices and browsers and even my friend created an account just to check that and even there is not USDT at all. So, they are just lying, nothing more.