Lucky Pays Casino - general discussion

If you want to discuss anything related to Lucky Pays Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I just want to point out that this casino, or rather all those belonging to the company Igloo, are in my opinion significantly underrated here on Casino.Guru.

I wouldn't give you a 10, but at least a 6, more likely a 7 instead of 1.3. It's understandable that the win limit and the unresolved complaint have a negative impact, but there are dozens of casinos here with limits of 8 or more, many with negative user reviews and unresolved complaints. The win limit is certainly very low, but for people without problematic gambling behavior who only make minimal deposits, it shouldn't be a problem.

One positive point I must mention is that for the past few days (I noticed it today; it wasn't like this two weeks ago), the casinos in this group have a maximum win limit of €2,000 when playing with a bonus, instead of x10 of the bonus amount. This is a significant advantage for people like me with minimum deposits of €20. If you wait until another 200% bonus arrives by email, you'll then have five times the initial €400 instead of 20 x 200% x 10.

Provided this change remains permanent, I find it more than above average, considering that x10 of the bonus is probably the industry average and countless players have a limit of sometimes x1 or at most x5 of the bonus.

The wagering requirements, at 35x the bonus amount, are also below the average of often at least 30, more often 40-50x deposit+bonus amount .

Withdrawals have worked more or less well with this group so far, often even without KYC, and contrary to industry standards, you can deposit fiat and withdraw crypto, and vice versa. I've always received everything I've received.

I agree with you that the support is weak and, like all casinos in the group, it uses AI that gives human names and doesn't disclose that it's AI. This is really annoying and frustrating; they should be more transparent. However, you can reliably get "human help" via email within 24 hours for more complex issues.

What I also find somewhat strange is that none of the casinos in this group are listed on AskGambler, not even blacklisted. Even though some of them have been around for many years. So it can't be because they're too new. Apparently, there's a way to block a listing – which is very odd for a casino platform.

My conclusion: For people who play with small amounts (currently), it's more of a hidden gem. For those with three-figure stakes, who might bet, for example, €2 per spin, it's less suitable due to the winnings limit.

Hello and thank you for the information.

I see that you particularly appreciate the bonus and wagering + withdrawals, which I am quite pleased about as they are not problematic.

However, according to our review, the casino has quite a few warnings and, more importantly, two relatively large complaints that have not been resolved. This has dragged their rating down considerably. 

Nevertheless, the information you have provided is certainly important for players, and I believe they will take it into account when deciding whether to play there or not. 

All the best.

Dear Jaro,

I got lucky again yesterday and withdrew €564 after depositing €20 at this casino. Despite using a card and including bonus winnings, the money was transferred to my bank account in real time within 24 hours. No KYC, no questions asked. I've never experienced anything like it before; it happens occasionally with crypto, but practically never with fiat deposits.

I understand that the two unresolved complaints, due to the high amounts involved, have a negative impact, and this is definitely a reason to warn against the casino, especially since it did not participate in the complaint process.

What I, as a long-time user of yours, don't understand is why other casinos can have dozens of unresolved complaints and still receive ratings above 8. I understand it's related to these "black marks," presumably also to the estimated size of the casino turnover. Is it due to the large sums involved? Or to put it another way, if it were, for example, 2 x 1,000 euros instead of 2 x almost 50,000 euros, would the rating then be above 6?

Regards

I'm glad that things are still going well. I think it's important to talk about it so that players have the opportunity to read about it. Sometimes, even if a casino makes a mistake, it may be trying to improve for the future. 

Perhaps this could be an example of that. 

As for complaints, it's exactly as you say. If the complaints were for a lower amount, the black points would also be lower and the safety index would not drop as much. Of course, it also depends on the severity of the problem, but in layman's terms, the higher the amount, the more black points and the lower the safety index. 🙂