4 months ago
Hello, have you tried to ask what is it about when they ask you for these documents ? In some cases, casinos may also do additional verification or ask you for some things like in this case. Did you try to withdraw the money ?
Lucky Legends Casino - general discussion (page 8)
3 months ago
trying to make complaint with a voided winning of 40801.33 and won’t let me put amount in the complaint form
3 months ago
He there,
I'm sorry to hear about the issue. Would you please try deleting temporary files and cookies? Try opening the complaint creator in anonymous mode, disabling any active browser extensions, or opening the complaint in an entirely different browser.
If none of this resolves the problem, please record a video and send it to community@casio.guru along with your IP address. We will do our best to identify the problem.
Usually, cookies or extensions are to blame for such problems. I would like to believe my suggestions will help you out. I will wait for your response just to make sure the complaint will make it through.
1 month ago
I never did get my $7000. Guru was supposedly helping then the casino said I wasn't complying with the casino. I gave them everything including my bank statement. I had nothing else I could send. Guru sided with casino and stopped helping. So no I got screwed out of $7000
5 months ago
As of now nothing is resolved. I made a whole new account. And they are still saying it's not the right account. It's a checking account through my bank. With just my name on the account. Then they say they need pdf copy of my bank statement which matches the new account. So I sent that. Everything is legit and they are still telling me no.
4 days ago
That's what happened to me! I sent them pdf of my account three times. Still said no. I was afraid all they were doing was selling my banking information.
2 days ago
As I can see, you have stopped responding to your complaint, so it has to be rejected.
Still, if the issue has not been resolved, you could reopen the case, but you didn't.
So, was it resolved at the end, please?
yesterday
No my complaint was never satisfied. The last message I got was my complaint was denied a couple weeks ago. I sent a message to luckylegends telling them to stop sending ads after robbing me. Got email back saying they didn't know what I was talking about. Said my withdrawal was approved all they needed was Utility bill. I've sent all that. Guru you even sent that!
yesterday
Lmaooooooooooooo.
Not laughing at you all BUT I remember my "situation" with this particular casino and let me tell you....!! It was MONTHS of Live chats, emails, Casino Guru stepping in, replaying already played wagering requirements and in the end I got about 70% of what I was owed. When I tell you DO NOT PLAY LUCKY LEGENDS...and you do from here on in..... (Its called shooting yourself in the foot. On. Purpose. THEN pouring rubbing alcohol in the bullet wound. Good Luck Youall
yesterday
No my complaint was never satisfied. The last message I got was my complaint was denied a couple weeks ago. I sent a message to luckylegends telling them to stop sending ads after robbing me. Got email back saying they didn't know what I was talking about. Said my withdrawal was approved all they needed was Utility bill. I've sent all that. Guru you even sent that!
18 hours ago
In order for us to help you, you need to fully cooperate with our complaint team and the casino as well.
As I can see in your complaint, the reason it was closed is because you actually didn't, so unfortunately we were not able to help you.
If you need to reopen the complaint, please do it the proper way, and I am sure that with the full cooperation from your side, we will do our best to get it solved.
