Let me start from the end. I think there is no problem with your post and it is clearly visible.
Let me move on to complaints. It is clear that we earn money from casinos. We do not try to do this by luring players with free complaints and then treating them unfairly. Every case we deal with is always handled according to the same rules, whether it's someone's first time or they've already filed 50 complaints. We will not charge fees for this; it is not currently part of our plan, and we might not even be able to increase our response speed because there are so many complaints. It's not that we don't want to respond to anyone, but when there are 1,500 complaints a month, that's enough. The casino must always provide us with clear evidence of why it decided to do what it did, and it will be no different in your case. They must clearly state why they are of that opinion and provide proof. It doesn't matter what kind of partnership we have with a casino. We have calls every week where we resolve certain cases, and it has not been once that we have disagreed with a casino with which we have, let's say, a "good relationship." That simply does not play a role for us. Every casino should be fair to players, just as players should be fair to casinos.
So I believe that everything will be resolved in this spirit now as well.
I don't want to jump to conclusions because I am not involved in the complaint process, but I can assure you that it will be handled in the same way as with every other player, and as I have already mentioned, in an effort to always maintain fairness.
I hope that at the end of the day, we will be able to say that this was the case for all parties involved.🙂
