Lucky Hunter Casino - general discussion (page 2)

Let me start from the end. I think there is no problem with your post and it is clearly visible. 

Let me move on to complaints. It is clear that we earn money from casinos. We do not try to do this by luring players with free complaints and then treating them unfairly. Every case we deal with is always handled according to the same rules, whether it's someone's first time or they've already filed 50 complaints. We will not charge fees for this; it is not currently part of our plan, and we might not even be able to increase our response speed because there are so many complaints. It's not that we don't want to respond to anyone, but when there are 1,500 complaints a month, that's enough. The casino must always provide us with clear evidence of why it decided to do what it did, and it will be no different in your case. They must clearly state why they are of that opinion and provide proof. It doesn't matter what kind of partnership we have with a casino. We have calls every week where we resolve certain cases, and it has not been once that we have disagreed with a casino with which we have, let's say, a "good relationship." That simply does not play a role for us. Every casino should be fair to players, just as players should be fair to casinos. 

So I believe that everything will be resolved in this spirit now as well.

I don't want to jump to conclusions because I am not involved in the complaint process, but I can assure you that it will be handled in the same way as with every other player, and as I have already mentioned, in an effort to always maintain fairness. 

I hope that at the end of the day, we will be able to say that this was the case for all parties involved.🙂

This is one of the worst casinos I've ever played at! I want to close my account, but no one has replied to my email for five days! Stay away from this casino! It's terrible—a total disaster!

Hi. I know it can be frustrating when you simply want to close your account and the casino either doesn’t respond or doesn’t take any action.

Did you tell them why you want the account closed, or did they ask you about the reason at all? You can also tell me what the reason is, because that may be relevant here.

Casinos sometimes ask players why they want to leave and may even try to offer bonuses or something similar before actually closing the account, so the process can sometimes take a bit longer than expected.

But if you keep getting nowhere and the casino still doesn’t close the account or give you any useful explanation, then you can consider submitting a complaint with us. Our team can take a closer look and see whether we can help move things forward.

Lucky Hunter casino is a total scam. I won $8000 and withdrew $4000. They said I couldn't withdraw the remaining $4000 for another week. During the week I deposited more money and took the bonus. I lost that and left the remaining $4000 in my account. When a week was up I tried to withdraw the $4000 and it was declined and disappeared from my account. They said it was winnings from a bonus and $800 was the most I could win on a bonus. They said the $4000 I withdrew the week before was a good will gesture. What casino have you known to give a good will gesture. So now my $4000 its gone but hey they send me some free spins. Like I said total scam and a fraud.

My wife tried to close her account as well. She emailed them 6 times and they kept sending her free spins and bonus cash to keep her playing. She literally said PLEASE CLOSE MY ACCOUNT AND NO MORE BONUSES. Her account is still open

Hey, what you described sounds like something worth investigation. I understand you disagree with the casino and consider the situation unfair, which is specifically where our mediators may be able to help you. Are you perhaps interested in challenging the casinos' decisions more officially?

Maybe we can help. I have to admit that, based on your description, it's really interesting to be offered free spins while at the same time withdrawal was rejected, winnings confiscated and previous withdrawals marked as a good will gesture...