Lucky Heroes Casino - general discussion

If you want to discuss anything related to Lucky Heroes Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, I read here that this casino is owned by the operator Rabidi NV. However, the website states below that the operator is Geeka Corporation NV. Are these two the same operators or is there incorrect information here?

Hello there,

not sure where you find this Geeka Corporation NV, but if I enter the casino and check the Antillephone seal, I'll get this:

Seems ok to me.

Will wait for your reply, maybe the German version is outdated or under a different license. Some casinos have separate websites and licenses for players from certain countries. Not sure this is the case though.

Hello,

strange, so I don't see any seal at all, only this one on the website at the bottom (see picture).

Yes, the seel is not available to players from Germany. I guess there are other locations with the same view.

Sometimes the visibility is dictated by the country from which you're accessing the site. This is exactly the case.

If I should guess, I would say it's some internal marketing decision, or it can be somehow related to the local laws.

Allow me to say, you should play in casinos licensed in your country. It's supposed to be safer.

Yes, that made me very insecure and I didn't even know that the visibility depends on the country now it makes a lot of sense I've seen something like this at other casinos and always wondered why that's the case.

But it's still stupid that there are two different providers.

For example, if I am blocked at Rabidi and register at this casino because it is not Rabidi NV but another provider, then I would only have problems in the event of a win. That's not very fair somewhere, I think, but thanks to you I'm smarter now and I know that 🙂 Thank you for the clarification.

Will look for another casino.

I agree, it might sound suspicious. Now I recall the first time I was comparing my screenshot with another player, we both were totally sure we are both correct because the website showed different seals to both of us 😂.

It took several days... in the meantime, I asked the data team to find out if we were truly both correct, back then. We were 🙂.

Life is a constant learning, right? 😁

I probably didn't fully understand the Rabidi example you gave. Could you kindly give me a hint? I could really use that. Thanks 🙏✨

Yes, you always learn something new 🙂 important and right.

What I really meant by the example was that I'm blocked at another casino from Rabidi NV (Casinoly). I had a problem and got banned.

Let's say I'm banned from a Rabidi NV casino for gambling addiction and I don't know that LuckyHeroes also belongs to Rabidi NV since I'm seeing another provider on the website, then if I deposit and play at LuckyHeroes I would and e.g Lucky wins, just having problems with payout as LuckyHeroes Casino belongs to Rabidi NV and I'm banned from gambling addiction at the other casino that Rabidi NV owns. They have my data in their database. I would never get my winnings paid out.

But fortunately you can ask here and always get super helpful answers from you, so I know that I won't be playing on LuckyHeroes 🙂

Hey there!

You might be surprised but what you described it's not the business standard. 🙂

For example, we do not consider any sister casinos - even under the same management or owner - to act with such unity.

The standard is actually quite opposite. We have to remind players that when they self-exclude in casino "A", the "B" casino is most likely expected to let you register deposit, and play.

The point is, untill the support or operator doesn't confirm you are "expelled" from the whole group, you probably aren't.

That's why I asked you - I wanted to make sure that especially vulnerable players should keep this approach in mind.

Thank you for your kind words, though! 💚