Lucky Days Casino - general discussion

If you want to discuss anything related to Lucky Days Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

It took a little while to verify but haven't had any issues with withdrawals since then. Apply for it today and it will already be in the account tomorrow. Good casino, I think. Customer service always available.

Hello and thank you for your positive feedback 🙂.

Could you advise which payment method did you use, please?

Hi everyone, today I won over €7000 with a €110 bonus. The casino is Lucky Days.

This €110 was a gift from the casino. When I asked for a cashback, I was given this amount, which must be wagered by a factor of 40 before it can be paid out. I then tried my hand at the live casino and climbed up to around €2000, then I played slots and also bought free spins there, optionally between €200, €300 and €400, and ended up with €7000 in the end. Since not only the turnover is linked to the bonus but also the maximum bet, I am now wondering whether my winnings are now void? I always thought that automatically these features remain deactivated as long as you play with the bonus. Since you can only withdraw €4000 a day I have split the payouts with the second half now being played down as I've sort of said goodbye to ever seeing the money if it gets checked in depth. Or how do you see it?

Good morning, I would like to complain about the Lucky Days Casino, that they do not follow up on my verification nor do they resolve anything for me. I contact support and they tell me to wait a few minutes, sometimes even hours. I wait and out of nowhere my account is closed and when I access it again my conversation with support disappears and I need to start again and so on and so forth and I do not receive customer service. I need to verify in order to withdraw and it's been 4 days and nothing.

Hello,

That must be a very stressful situation. Have you been at least able to provide some documents the casino may evaluate? I don't know why the casino's communication with you is limited, but your account may be blocked due to verification. This situation is not unusual; however, I understand that it caught you by surprise. Honestly, the casino should be able to explain the situation to you and advise you about the next steps in line.

If they didn't, we can see if there are any problem indicators based on your description of the events.

Hello, I would like to know if anyone else has had a similar problem with Lucky Days. From the beginning everything was great, I really liked it and even though I didn’t win I kept depositing, but first I won $300 on the roulette wheel, they didn’t credit it to my account and they swore up and down that I spent it and lost it. I kept holding on, I was withdrawing without a problem until they decided to ask me for verification of the payment method. I sent them photos of two cards just as they asked me and they still claimed that those weren’t the cards. I explained to them with apples that each card has a number for credit and another for debit, I sent them account statements, one from May and another from June, they claimed that they had to be less than three months old, meaning they were no longer valid and it’s July 🙄 In short, after sending and sending, they already validated it within minutes, which they always don’t!! They're asking me again for the same thing I already sent them 😡 I'm so mad, I'm going to spend $400 at least and close my account, but not before sending my regards to the mother of those "customer service" bastards 😡

Hello,

I imagine you are quite mad about it so let's try to delve deeper into the situation and perhaps we can find a way out. Just please do not spend the money because you are dissatisfied. That would mean that all your efforts went into nothing...

The roulette win: can you see it in your gaming history? I assume that's the official system outcome, but if you have evidence (a video or screenshot) proving the result is incorrect, feel free to challenge the casino. Worth a try.

The payment verification: Could it be that the casino saw different card numbers then? How about asking them for those numbers and dates and then comparing them with your cards? Did you use different cards or just those two, please?

The bank statement: made it through, though the casino support mixed up the months, I guess.

What document do they require now, please? What issues were present in the document you provided? I believe knowing those answers will bring us closer to the end.

Let me know; I hope we can find a way out.

Hello, thank you very much for answering me. Everything has been resolved and I have already been paid. I was desperate for you to send them what they asked for with the date and information (it's the same bank account but two different cards because I lost it and replaced it).

And they didn't understand me, in one they rejected my account statement because it was dated May and it should have been less than 3 months old 😮‍💨, it's July! How desperate but in the end they did validate it and I got my money. That casino is one of my favorites but I'm going to think twice about playing there again 😭

Hello, I'm so glad you can put this behind you. 🎉

I imagine such misunderstandings are very stressful, but you made it! Well done! Perhaps now that the account and the payment option have both been verified, you should not get into much trouble in the future, but it is, of course, your call. It's just sad to leave a cool casino, I get it!

Whatever you do, we will be here if something happens—hope it does not!