Lottomatica Casino - general discussion

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Hello, I have made many deposits on Lottomatica but for various reasons I am no longer making them. When I deposited, the VIP department of Lottomatica called me. An operator told me that I could call them on that number after I didn't make any more deposits they blocked me from communicating the telephone number is blocked. And they wrote to me that I have to contact customer service not them. So if you make the deposits you can contact them and they are the ones who call you if you don't make them anymore you are deprived of the possibility of communicating with them. So there are customers of series A and those of series B this is shameful it is good discrimination I am very disappointed with Lottomatica but even more than the operators of the vip temp

Hello there.

I'd say the VIP status is granted to actively-depositing players. Sadly, it makes sense. 🤔

For non-VIP players, a standard communication channel is provided. Thanks for sharing this point!

I'm sorry but it's not my case I have made many deposits so what are you saying before you speak take a good look at what I wrote thanks

Unfortunately you go in favor of these sites that do as the hell not with customers. It is clear why the hell do you want our opinions or our stories that have happened to us if you already defend these sites from the start, take care of yourself and Lottomatica 😂

Hello there.

I was trying to explain that the VIP bonus system is something solely designed by the casino. You mentioned you made many deposits in the past, so the casino probably wants you to make deposits again.

This is what I mean by saying "I'd say the VIP status is granted to actively-depositing players. Sadly, it makes sense. 🤔"

Actively means keeping depositing now, not in the past.

Why would the casino strip you from the VIP rank while you keep depositing?

I think you should think about that first.

Unfortunately, you missed the point. 🙂

I only tried to explain why the casinos usually do what they do. The explanation is quite simple and logical.

But it's still just an opinion - not any kind of defense.

Think first, dear user. 🙌👍

Anyway, care to update the complaint?

"Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise why you need to contact the VIP department? Are you experiencing any specific issues with your casino account? Are there any funds being held by the casino?"

It doesn't make sense yesterday I made another deposit ok tell me if it makes sense

The fact that there is a service operator who saw that I made many deposits and I asked for explanations for a promotion and she called me and gave me confidence by calling me luigi telling me call this number if you need the number my name is. I understand that for convenience they treat customers like this to those who deposit. But you can't say you don't answer anymore if a customer doesn't make deposits for a while, what kind of customer service is that? Did I explain myself or not okay let's leave it alone I'm closing the account there I wish you a good day bye

Aha! So, this is the problem. You get the impression that only VIP players are fully served by VIP support.

Well, if it is as you described, then it should work better. On the other hand, not every customer needs to be called, I empathize this is reserved for all VIPs. 🙂

Still, it would be good to visit your complaint thread (click or tap this link, please) and advise what are you actually complaining about.

Honestly, it isn't very clear.