Lottoland Casino - general discussion

If you want to discuss anything related to Lottoland Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, does anyone from Austria have experience with the casino?

I won money and now I'm wondering if the payouts will happen?

Can anyone help me?

Customer support cannot be reached in chat.

Hello, and congratulations on your winnings!

If I may suggest where to look for feedback, I'd recommend browsing user reviews 👈.

Also, its safety index 👈 is very assuring, so I bet you don't need to worry if you manage to follow the rules.

What about the verification, have you passed it already?

I have an Aviator error at lottoland.

I have received false information from Lottoland.

I played an Aviator round where I bet 100 euros and set an automatic exit at 2.00x. The arrow came exactly at 2.00x and no money was paid out to me even though I had an automatic exit and the arrow came exactly at 2.00x where I also set the exit to take it out at exactly 2.00x.

I'm currently desperate because I can no longer get any support help from Lottoland because I've bombarded them with so many messages.

Lottoland came with an answer after I showed everything thoroughly with screenshots and evidence that the arrow only got up to 1.52x and that I didn't receive the winnings. But I screened the round and I have the time on it and you can also see the exit that it was at 2.00x and the arrow where it broke off at 2.00x. I ask you to help me because it's about €200, which is a lot of money for me.

I would send you all the information by email with the screenshots from the Aviator round and the emails from Lottoland Casino.

Hope for a quick reply.

Best regards

Thanks for reading through

Hello, I responded here in this thread: https://casino.guru/forum/other-casino-games/aviator---general-discussion#post-101904

So it would be good to keep conversation in one so I would not lost in it. Thanks 🙂

Here are the two screenshots of the aviator case.

Best regards 

Yes, I see that the casino wrote to you that you found no error in the game and therefore they still claim that the plane exploded at 1.52. Then you show another one where I see it's 2. 

So I don't know exactly how to approach this case, because each side says something different and so in this situation I would recommend filing a complaint. Our team will look into it and try to resolve it fairly. 

What do you think?

I have already submitted a complaint to the casino platform on the casino guru website but unfortunately have not received a response yet.

Best regards

I saw that Petronela has already replied so you can see it here on this link. 

I hope the answer will help.