LottoGo Casino - general discussion

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Made a withdrawel of 4600 but nothing has been done I made this on Friday and other withdrawels has come through but this hasnt

A lot of casinos don't process withdrawals at the weekend

I’ve had multiple other withdrawals come through from the same website before and after the big withdrawal

At weekends?

Yes thought out the weekend

It's a big win maybe they are doing extra checks. Have you spoke to them on live chat or by email to ask how long it will take to process and payout?

Live chat hasn’t been on over the weekend

Hi, I would say that you have not been waiting long and the fact that you have received other withdrawals is a good sign, I think. Like the other player said, maybe they are making some checks on this withdrawal if it is bigger than you describe. 

I would like to add that we give casinos 14 days to resolve the withdrawal and if nothing is sorted out we would try to help. 

What do you say, can you handle it?

Hi this casino let me cancel my withdrawals which for a regulated uk casino is a big no no , have all the emails live chats. Guy on live chat said give them time to email back been 3 days not letting it go. 2021 cancelling your own withdrawals stopped by uk law the live chat guy said he doesn’t know how that Happened havnt heard a peep back from the emails my account won’t let me into it but before I complained I made sure I have everything on record. Told them I was going to Ibas the live chat guy again said doesn’t need to go down that road but when getting ignored why should I sit and be patient if I broke rules they would ban me full stop so they broke laws and blank me and I should be calm haha bk chance any opinions are welcome

Please explain the whole situation well because I am not sure if I understood exactly what happened, to tell you the truth.

You requested a withdrawal, and then they let you cancel it? Is that right?

Did you cancel it manually in your account, though?

I hope that everything will be resolved as soon as possible; our team will review your complaint and inform you about what can be done regarding this.

Yes requested a withdraw on 2 occasions then was able to go and cancel them both to then use again that feature shouldn’t be there full stop in any uk regulated casinos it was done away with in 2021 I’m near sure , thanks for the reply. They also still arnt responding to my emails what so ever.

they admitted it isn’t allowed to happen although I was told days ago I would hear back asap they stopped letting me on the account *as they were checking the problem* although they literally just stopped emailing full stop trying to get away from it, there reviews are shocking but being a uk regulated casinos I thought it would be safe enough I was clearly wrong.

hopefully use guys can shed some light for me.

In such a case you should definitely get in touch with the UKGC itself, as they regulate this casino and are responsible for overlooking all such casinos.

Have you tried to contact them already?

No I havnt justly here I’ve contacted I don’t really know what to do to be honest, is this worth my while do you think

Hello, I hope you don't mind me joining you here. Well, I believe the only way to find out whether it is worth the efforts is by trying.

UKGC is considered a pretty strong licensing authority; hence, I'd like to think you won't walk away without getting a response. However, it may take some time.

Perhaps you can browse our guide focused on the UKGC 👈

I would say you can contact the authority at any time.

Just a quick update on this.. lottogo have paid me back all my deposits depositing 100£ which I was happy enough with as soon as I went through ukgc as use advised me they emailed the day after so thanks a lot it took me about 3 days to recieve the money and they then closed my account permanently which I don’t care about as wouldn’t have used it again. But for it being their mistake and nothing to do with me should they really have handled it that way. Neitherless happy enough🙂

It may sound inappropriate, but I feel an honest congratulations is in order. I believe it is better to change the air after everything that has happened.

I'm glad you are happy!

Thanks a lot for the help it’s much appreciated as I wouldn’t have received word back without your help! Merry Christmas to you all

Well, glad I could be part of the so-called happy ending. 😀

Merry Christmas to you too!