Lotoland Casino - general discussion

If you want to discuss anything related to Lotoland Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I recently (before Christmas) had a large win on fishing pots o gold on Lottoland. Withdrew £12000. Asked where my withdrawal was and they said due to size of win had to go to provider and once confirmed they didn’t need documents and withdrawal would be with me. Then got asked a few days later for every document under the sun. I supplied these and still haven’t heard a peep. What’s chances of me getting the funds!? Very disappointing as had no issues with them atall in past.

Hello, judging by what you describe I wouldn't be skeptical at first. If you haven't had to verify before and now the casino is verifying you, that's a common practice. But I don't understand why they told you before that they don't need any documents from you. 

As for the check gameplay with the provider, it is already over and everything was fine? 

Now that you're going through verification, what does the casino ask for from you? 

However, I would definitely recommend you to cooperate and when you verify yourself I believe you will get the money. 

If that doesn't happen, we'll try to help.

Is that okay? 🙂

Yes that’s the bit what confused me is they specifically said no documents required. I believe the part with provider is over. Have sent over latest documents requested and will wait to see what’s said. I’m probably overthinking it a bit as obviously a large sum of money and never had this issue before. Lottoland been very good in the past.

Will keep you updated. Many thanks

It's okay sometimes uncertainty can come if you are in a situation you have not experienced before. If you've had a good experience with the casino, I hope it stays that way. 

If there is any problem or something new, I will be here.