Loft Casino - general discussion

If you want to discuss anything related to Loft Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

sad, I opened my account this weekend and started playing, two days later when I was about to finish my bonus with a good profit, my account was suspended to play any game, on the allegation of bonus abuse! that is, with a deposit of only 486, the little money that was in my wallet, is considered bonus abuse

Hi there.

Bonus abuse normally means you took several no-deposit bonuses available to the newly registered players only. Have you ever set up another account in this casino? Is there any chance anybody from your household could set up the account? Those are usually the most common complications while bonus abuse is mentioned.

Let me know what you think about it, please.

If you care to learn more about this topic, I suggest this guide called " Bonus Hunting – The Abusing of bonuses offered by online casinos "

no, I have read the terms, and I agree to the terms

Is it normal to go a week without answering? I haven't received any emails either!

I would say the casino considers the matter to be closed by closing your account.

Did you have any real money left in the account? I'm unsure, so I'm asking.

(If so, you can try submitting a complaint here on our website. This is how it works.)

Let me know, please.

yes, as I said I had 3020 euros, I tried to make a withdrawal and I was in analysis for more than 24 hours and the account was closed

I'm sorry, I forgot.

As I said, you should consider the complaint. Losing real balance without further explanation probably gives no other option for now. 🙁

So I've just deposited here and when trying to get my bonus on chat I was presented with this message, I have not made any bets or wagered as I wanted to play with a bonus

But since they are closing I have asked for a withdrawal (without wagering any amount) is this the best approach or should I ask for a refund another way?

Loftbot 15:22

Unfortunately, Loft.Casino project will stop its work on March 19. At the moment, we do not have any active bonus offers and we recommend that you make the necessary withdrawals if you have one. Thank you for being with us all this time!

In case you have additional questions please contact us on support@loft.casino

I think the best thing to do would be to just make a withdrawal when the casino recommends it, so I guess your money will be refunded normally. What else would you like to do in this case?