Lizaro Casino - general discussion (page 5)

Hi I have played lizaro casino based in the uk I withdrew 500 on the 12th Feb and 500 on 13 th of Feb and still not received when I speak on chat I’m told it’s in review already had a payment prior to these and that went in with in the 3 days what can I do have I lost the money thanks

Hello, in case you are interested in letting this be investigated, my colleagues will gladly do so.

I understand this is all frustrating; therefore, we are trying to resolve casino-related issues.

Details are here 👈

This is merely a suggestion. Let's hope the casino doesn't extend it further.

Greetings, I would recommend submitting a complaint right away, since you've been waiting for two weeks. Are these your first withdrawals, and did you need to verify your identity at the casino? I don't think the casino's explanation is sufficient, because the information they gave you seems insufficient to me.

Hi know 2 nd withdraw how do I file complaint please

Click on my link in the previous reply (green letters) and fill out the complaint form. If you need or want to know more about the whole process, here is a guide that will tell you everything you need to know.

When I search lizaro to raise a complaint on your website it doesn’t come up, any ideas

how Long in total did it take to get paid out from first withdrawal? My withdrawals still under review even though KYC completed. Blame it on back log etc. first withdrawal 04/02/2026. Very slow. Lady called Lisa jones on telegram? Called me also. Don’t understand what’s going on.

I see; the casino does not have to be listed. Feel free to use the option "casinos is not in the list," please.

Thanks have raised one

That's great. For now, let's hope the resolution won't take long. 🤞

It's hard to say about this casino, Lizaro. My first withdrawal was a breeze but perhaps that was because it was in small amount. But I requested a few other withdrawal with a bigger sum and suddenly I've been waiting since. Now, after 8 days(6 days to exclude weeekends) they kept saying my request have been put on a short delay but couldn't explain why.

When I saw many other players complaining the same problem online, I thought if a company having a cash flow or liquidity problem, they should have stopped accepting new deposits from players. Weirdly, some review sites gave them 5 stars for withdrawal. They are listed under 'most trusted' German online casino in some casino review sites. This make me suspicious. Very suspicious.

I guess the others' experiences talk loudly here. Let me add that if the casino fails to pay out within 14 days, my colleagues will also gladly step in. Since you are from Germany, is this casino listed among GGL-licensed casinos? Because if not, I would also be very hesitant to consider it as the most trusted casino for players from Germany. Just my opinion, though.

I appreciate any support I could get, thank you!

  Do we know how review sites give out rating? Because when I saw good ratings while having issues, I can't helped but to wonder if everyone having a great experience and I was the unlucky one facing issues. But when I saw many others complaining, I am very suspicious how Lizaro get 5 stars for banking/deposit/withdrawal/payout. The lowest they got is 4.2 stars. So, are we a isolated cases or the rating system is questionable?

Hello, if I may say a few things, Safety Index has nothing to do with TP reviews because, on TP, anyone can post almost anything; those experiences are not verified.

However, we are talking about your situation now and since the casino review has not been completed, I guess it won't help much. In our system, though, it says "questionable."

In the end, CG ratings are also based on players' complaints, hence directly investigated. To be honest with you, I would not bother with the Safety Index just now. The complaint instead will show us more.

I understand this uncertainty must be very trying; on the other hand, this is hardly the end. Things still can improve.

On February 24th at 10:41 AM, a withdrawal of €500 was requested via bank transfer.

First withdrawal at this casino, I have no option to do KYC, the menu option is missing or it says that no verification is currently required for my account.

According to their terms and conditions, payouts are processed within 0-3 days. I've been waiting for four days now and keep getting the same response: I don't need to worry, my money is safe, and it's just a short delay. I'm extremely suspicious.

This casino reminds me a lot of AbuKing Casino, which paid out without any problems after 3 days. Same amount. I was suspicious of them beforehand, but I was proven wrong.

Let's see if the money arrives by Monday.

I'm doing this forum (cause i don't know if there is already one) to tell you that this is the worst casino ever. This sister site is the WORST of all. After losing soo much money I got nothing back. Had a few problems with bonuses.. the support never resolved a anything. Ex. Today I deposited to get a bonus. I activated the bonus and then deposited....the system apparently didn't activate the bonus. I didn't see it and I played my money....after I saw that it wasn't activated I reached to support and told them. The said that they couldn't activate it cause I played my money which is irrelevant.,... I did activate the bonus and then played....how is it my fault that their system didn't activate the bonus. They dismissed me and closed the chat. STAY AWAY FROM THEM

Good day to you.

It would be ideal if the KYC was unnecessary and the funds were available to you right away. I hope to hear about the progress soon. 🙂

How do I make a complaint against lizaro.com and harrys casino. Both owe me £200 withdrawals

Thank you 😊

Anytime. I wish the complaint wasn't necessary at all, though.

Has maybe something changed since yesterday?